Follow Bill Linkedin Twitter Facebook
Email Bill Email
Marketing & Sales
Jun 27, 2018

Google My Business: Satisfying Our Need for Immediacy

Sponsored Content provided by Bill Hunter - President & Creative Director, Wilmington Design Company

It comes as no surprise that as a society we all want answers, products, information and services without skipping a beat.
 
We sigh in frustration when retailers don’t offer same-day delivery, give up when webpages lag, and growl with impatience when misinformation is presented.
 
If you are a small local business, satisfying your customer’s need for immediacy is key, and one of the most efficient ways of doing this is by optimizing your Google My Business (GMB) listing – a local business listing platform where businesses share information, such as their address, phone number, hours of operation and more.
 
According to ThinkGoogle, 50 percent of consumers who use their smartphone to conduct a local search typically visit the location that day, with almost 20 percent of those searches leading to a same-day purchase.
 
In order to capture this audience, increase online credibility, and meet the ever-changing needs of customers, businesses must follow these best practices when it comes to optimizing their Google My Business listing.

 
Keep Things Fresh

Have you moved locations? Changed your telephone number? Decided to close early on Sundays? Updating this pertinent information will ensure a successful experience every time someone finds you on Search and Maps.
 
We can all attest that there is nothing more frustrating than driving across town to a new pizza joint to find out they actually closed an hour earlier than their business listing indicated. A simple error such as this can result in a break of trust from even your most loyal customer.
 
Similarly, outdated photos are a poor representation of your business and online presence and can deter potential customers. Adding several high-quality photos of your products, services, business front, and team is a great way to attract new and return customers.
 

Share What’s New

GMB recently rolled out a new feature that allows you to share posts within the knowledge panel. Reach a greater number of people and give them a reason to visit your location by highlighting special offers, events, videos, products or exciting company news.
 
Post an image, include a CTA button and link to your site to capture new business with regular updates. Within the GMB dashboard, you are able to see how many people actually viewed or engaged with your post.
 

Engage With Customers

GMB now allows businesses to respond to reviews, both positive and negative, creating a two-way conversation between owner and customer. While word of mouth is powerful, nearly 90 percent of users trust online reviews as much as a personal recommendation, and more than 50 percent of those users form an opinion after reading less than six reviews.
 
Although a one-star review can send up a red flag, businesses who acknowledge these and respond to these negative ratings typically earn a few brownie points.
 
GMB also allows businesses to answer customer questions directly from the Google business listing. Want to make this information easier to find for customers? Satisfy their need for immediacy by publishing frequently asked questions and their answers to your listing.

 
Gather Actionable Information

Using the GMB dashboard, businesses can learn more about consumer behavior and how the interact with their listing. Want to know how customers find you and where are they coming from? Curious which photos resonate best with future buyers? See how many people visited your website, requested directions, or directly called your business. Analyzing your customer’s actions will allow you to target them better and set yourself apart from competition.
 
When it comes to finding information, today’s consumer is unwilling to compromise speed and convenience, leaving businesses to meet these demands now more than ever before.
 
Not sure where to start, or how to optimize your Google My Business listing? Contact us today, and we'd be happy to help!

Bill Hunter and the WDC team believe that honest business and innovative design go hand-in-hand. Their talented team of designers, marketers and developers are as diverse as their work. They offer a range of services, including marketing strategy, branding and creative web and application development, as well as digital marketing solutions specific to your business. Contact Bill at [email protected] or visit www.wilmingtondesignco.com.

Other Posts from Bill Hunter

Wdc 300x250 growyourbusiness
Ico insights

INSIGHTS

SPONSORS' CONTENT
Img 1576c1

What’s Next for Equity Investors?

Eddie Nowell - South Atlantic Capital Management Group
Alyce 4 april242017

Instead of Isolation or Institution, a Third Approach to Senior Housing

Alyce Phillips - Old North State Trust LLC
Hardy revised

Transforming the CHHS of Today to the CHHS of Tomorrow

Charles Hardy - UNCW College of Health and Human Services

Trending News

Realtor Submits Site Plans For Luxury Condos, Executive Office Center

Cece Nunn - Aug 22, 2019

Firm's Expansion Expected To Lead To New CRO Jobs In Wilmington

Cece Nunn - Aug 22, 2019

SummerFest 19 To Include Street Food Cook-off At Battleship Park

Jessica Maurer - Aug 21, 2019

Timeline In Motion For Castle St. Redevelopment Project

Christina Haley O'Neal - Aug 21, 2019

Drift Coffee  & Kitchen Now Open At Mayfaire 

Jessica Maurer - Aug 21, 2019

In The Current Issue

Battleship Opens New Tour Section With Food Focus

An area landmark has a new tool for providing insight into the daily lives of the men who served aboard the World War II vessel....


Advocating For Realtors

Anne Gardner, the new CEO of Cape Fear Realtors, talks about her role leading one of the region's largest trade associations....


A New Leaf: CBD, Hemp Products Lead To New Businesses

Last year's Farm Bill opened the door for hemp farming, producing and selling, and that's translated into numerous new businesses nationwide...

Book On Business

The 2019 WilmingtonBiz: Book on Business is an annual publication showcasing the Wilmington region as a center of business.

Order Your Copy Today!


Galleries

Videos

WILMA's Leadership Accelerator
Power Breakfast - The H Word (June 13, 2019)
2019 WilmingtonBiz Expo Keynote Lunch - CEO, nCino, Pierre Naude`