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Feb 1, 2015

3 Questions To Ask About Your Phone System

Sponsored Content provided by Joey Stone - General Manager and Vice President , Teleco

Are you considering a switch from your business’ current legacy phone system to a more modern cloud-based solution, but aren’t sure it’s worth the upfront investment? Like any other business decision, it is important to do your research.

Here are three things you need to ask yourself about your business and current phone system:

Is your current communications provider offering the level of customer support you need?

Customer support should be available 24/7 to help you through every aspect of the service, including on-site delivery, deployment and support of service-level agreements. Teleco’s UC solution offering, Star2Star, has end-to-end architecture that allows us to monitor the health of every phone connection and network component between your phone system and Star2Star’s data center 24 hours a day, 365 days a year.

Do you have a strategy in place if something goes wrong?
StarRecovery system will immediately detect the problem and automatically take over as 
Networks should be highly reliable and redundant. If you experience an outage at your office, our StarRecovery system will immediately detect the problem and automatically take over as your phone system. Calls will be rerouted to designated employee cell phones, landlines or other office locations.

Does your current phone system operate with the third-party apps you need to conduct business?

Almost every business relies heavily on a wide array of applications today; solutions must “play nicely” with other applications and support easy and cost-effective integration of third-party APIs.

Did you answer “No” to any of these questions?

Then you need a phone system.

Once you decide to pursue a cloud-based solution, your next step should be identifying a service provider that can match your overall business requirements and can scale with you when your business grows. Some hosted solutions can only handle call quality at small locations, and some on-premise solutions are only financially viable for large enterprises. Many providers are not flexible enough to offer blended solutions that combine the best of on-premise and cloud technologies. Providers must be able to adapt and mold to the needs of their clients.

Star2Star, offered locally by Teleco, combines disaster recovery, customer support, third-party API integration, and scalability to provide your business with an extremely reliable telecommunications solution.

Still want to know more? Try it for yourself. Request a free demo from Teleco to see how we can add reliability, quality and efficiency to your business communications.

Joey Stone is currently the General Manager and Vice President of family owned and operated Teleco. Founded in 1983 as a full service telecommunications service provider, Teleco has partnered with Star2Star Communications to offer the latest in communications technology solutions and the latest Voice over IP technology. Joey and his team work with businesses of all sizes to customize systems for specific requirements from simple phone and voicemail systems to wireless networks and remote capabilities. To learn more about Teleco visit Joey is available for free demonstrations and consultations by calling: (910) 791-7000.

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