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Oct 1, 2015

Case Study: Teleco Improves Handling Calls For College Of Wilmington

Sponsored Content provided by Joey Stone - General Manager and Vice President , Teleco

The College of Wilmington is an education facility located in Wilmington, North Carolina. The College of Wilmington provides four program tracks: therapeutic massage, electronic health records specialist, cosmetology and cosmetology instructor. The mission of the College of Wilmington is to “provide up-to-date, relevant career training that leads to initial employment or career advancement in a student’s chosen field of study.”

The Problem: 

When current owner Shannon Hodge arrived at the College of Wilmington in 2008, the college did not have an organized phone system. The college was small and only used two incoming lines. Hodge knew that the existing phone system was holding back the college’s growth and that it would need to change before she could take the school to the next level.

The Solution: 

Before coming to the College of Wilmington, Hodge worked for an employer that used Star2Star communications for its communications services. She had also worked with Teleco of Wilmington, a Star2Star partner since 2004. Hodge had built of a relationship of trust with Teleco of Wilmington and had very positive experiences with Star2Star’s solutions in the past.

The Result: 

Hodge decided that Star2Star was the perfect communications solution to help the College of Wilmington grow. The installation went very smoothly. “The Teleco team is always available to answer any questions that we have which makes it even more user-friendly,” she said.

The Star2Star product that has most improved the College of Wilmington’s operations is StarCenter™, Star2Star’s inbound contact center solution. “With the addition of [StarCenter™], we are able to analyze our call flow and see how many calls are missed,” Hodge said.

College of Wilmington also has been impressed with its Polycom phones. System management has proven simple and intuitive with Star2Star’s Portal and the help of Teleco. “I access the online portal to run call reports and et cetera. Most changes in this area I can call Teleco to do for us,” Hodge said.

Joey Stone is currently the General Manager and Vice President of family owned and operated Teleco. Founded in 1983 as a full service telecommunications service provider, Teleco has partnered with Star2Star Communications to offer the latest in communications technology solutions and the latest Voice over IP technology. Joey and his team work with businesses of all sizes to customize systems for specific requirements from simple phone and voicemail systems to wireless networks and remote capabilities. To learn more about Teleco visit Joey is available for free demonstrations and consultations by calling (910) 791-7000.

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