Follow Joey Linkedin Twitter Facebook
Email Joey Email
Technology
May 1, 2014

Hurricane Proof Your Phone System: The Cost of Phone System Downtime

Sponsored Content provided by Joey Stone - General Manager and Vice President , Teleco

More than a year after Hurricane Sandy buffeted the East Coast, taking down phone lines across the Northeast and causing billions of dollars in damage and lost business, business continuity is certainly top of mind for companies. Unforeseen disasters can take telephone systems offline for hours or days, disrupting a business’ ability to communicate with customers, vendors and employees. And with the cost of downtime estimated at $42,000 per hour for small and mid-sized businesses, hours of downtime can quickly add up to a hefty price tag.

Businesses can’t afford to wait until a disaster strikes to deal with phone system vulnerabilities. According to the Customer Experience Impact Report from RightNow Technologies, 50 percent of customers give businesses one week to respond to a query before they take business elsewhere. An unforeseen event, like Hurricane Sandy, can take down on-premise phone systems for much longer, resulting in high costs and the potential for losing customers far into the future. 

To mitigate the dangerous cost of downtime, many businesses are upgrading to cloud-based Unified Communications (UC) systems such as Star2Star Communications. The cloud protects a business’ voice during any disaster – from natural disasters to human errors – giving companies the reliability, resiliency and redundancy they need.

With Star2Star’s UC phone system you never have to worry about downtime. From a 99.999 percent reliability guarantee to disaster recovery services, your emergency plan is always in place. If you experience an outage at your business, Star2Star’s innovative disaster recovery system - StarRecovery – will immediately detect the problem and: 

  • Calls will be rerouted to designated employee cell phones, landlines or another office location 
  • Main or departmental numbers will be routed to an auto attendant or to a group of numbers

StarRecovery also provides all the features and functionality of a Star2Star business communications phone system, including: 
  • Unlimited voice mail 
  • Email delivery of voicemail 
  • Customized call routing 

In the event of an emergency, you can’t risk your communication system going down. Contact Teleco of Wilmington today to learn how they can help you upgrade your phone system!

Joey Stone is currently the General Manager and Vice President of family owned and operated Teleco. Founded in 1983 as a full service telecommunications service provider, Teleco has partnered with Star2Star Communications to offer the latest in communications technology solutions and the latest Voice over IP technology. Joey and his team work with businesses of all sizes to customize systems for specific requirements from simple phone and voicemail systems to wireless networks and remote capabilities. To learn more about Teleco visit http://www.teleco-ilm.com. Joey is available for free demonstrations and consultations by calling: (910) 791-7000.

Other Posts from Joey Stone

Teleco insightsad 300x250
Ico insights

INSIGHTS

SPONSORS' CONTENT
Jeff metrocopy

Public Adjusters are Your Advocates After the Storm

Jeffrey Feldstein - Metro Public Adjustment
Img 1576c1

Holding Stocks Through Potential Economic Weakness

Eddie Nowell - South Atlantic Capital Management Group
Yasminheadshotwithlogo

How Reading Works

Yasmin Tomkinson - Cape Fear Literacy Council

Trending News

Serpentarium Building Could Shed Its Past, Become Dental Spa

Cece Nunn - Jan 17, 2019

For 324 Apartments Planned On S. College, Community Meeting Set

Cece Nunn - Jan 18, 2019

CVS Buys Parcel At Southport Shopping Center For $1.65M

Cece Nunn - Jan 18, 2019

Jeweled Heritage

Johanna Cano - Jan 18, 2019

NC Ports Report Annual Record In Container Moves

Christina Haley O'Neal - Jan 17, 2019

In The Current Issue

A Taste Of Family, For 25 Years

Chris Guarino opened A Taste of Italy on South College Road in 1994 with his brother Tommy. Today, Tommy is mostly retired, and Guarino and...


Apartments Top List Of Sales

Investors snapping up apartment communities, as well as a rental townhome property, represented New Hanover County’s highest real estate sal...


Info Junkie: Adam Jones

Info Junkie Adam Jones, regional economist and associate professor of economics at the UNCW Cameron School of Business' Swain Center, on...

Book On Business

The 2018 WilmingtonBiz: Book on Business is an annual publication showcasing the Wilmington region as a center of business.

Order Your Copy Today!


Galleries

Videos

Health Care Heroes 2018
2018 WilmingtonBiz Expo - Keynote Lunch with Eric Dinenberg, Rouse Properties