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Mar 15, 2015

Never Be Out Of Touch With Unified Communications

Sponsored Content provided by Joey Stone - General Manager and Vice President , Teleco

Whether you’re sitting in a restaurant enjoying dinner with family or traveling to work by public transportation, you’ll see everyone holding some sort of mobile device. For businesses with multiple locations and on-the-go employees, it’s only natural to take advantage of this “new reality” and allow everyone access to the company’s unified communication system.
From chat to mobile and voice conferencing, providing employees access to unified communications tools results in increased employee productivity and greater efficiency and collaboration. Even better, a unified communication system can be used to collaborate from anywhere.
Teleco of Wilmington offers solutions that use a unique Blended Architecture which allows customers to take advantage of both on-premise and cloud-based systems. To keep employees productive, in touch and accessible, we offer several solutions for businesses of varying sizes with mobile and remote workers. Features include:

  • Dynamically pooling and bursting lines, so callers never need to be put on hold
  • Call recording that allows you to monitor employee performance, improve training, keep robust customer records, and more
  • Automatic call routing to different location when the call volume is high
  • Intercom functionality to reach multiple employees scattered throughout the office
  • Cloud-based message storage and the ability to re-route calls to cell phones or other locations to keep your business running, even if one of your offices has been shut down
In addition to our suite of seamlessly integrated online tools, our solutions provide customer-focused experiences so that you can build customer loyalty and remain competitive.

The bottom line is that in a mobile world you’re either on the leading edge, or falling behind. Where do you want to be?
Joey Stone is currently the General Manager and Vice President of family owned and operated Teleco. Founded in 1983 as a full service telecommunications service provider, Teleco has partnered with Star2Star Communications to offer the latest in communications technology solutions and the latest Voice over IP technology. Joey and his team work with businesses of all sizes to customize systems for specific requirements from simple phone and voicemail systems to wireless networks and remote capabilities. To learn more about Teleco visit Joey is available for free demonstrations and consultations by calling: (910) 791-7000.

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