Follow Joey Linkedin Twitter Facebook
Email Joey Email
Technology
Oct 15, 2015

Case Study: Medac Continues to Choose Teleco

Sponsored Content provided by Joey Stone - General Manager and Vice President , Teleco

Medac Health Services is an urgent care provider that operates four locations in and around Wilmington, North Carolina. Medac provides high quality medical care for those who either do not have a primary care physician or whose primary care physician is not available when care or treatment is needed. Medac’s services include treatment of non-life threatening injuries, physical exams, vaccination and diagnostics.

The Problem:

Medac Health Services was using a phone system that was incapable of transferring calls between clinics. At the time, Medac was only operating three locations, and its phone system was already a serious impediment. When Medac decided to expand again to a fourth location, it was clear that this impediment would have to be removed. According to Jeremy Pridgen, system administrator at Medac, “It was decided to replace our old, outdated system with one capable of interoffice transfers.”
 
The Solution:
 
Teleco of Wilmington, Medac’s trusted communications provider, was consulted for help. Teleco of Wilmington introduced the CEO of Medac to Star2Star Communications and set up a demonstration to show more. “Once we saw that the phone system had all the features that would allow us to transfer calls between facilities, park calls, forwarding and voicemail, we were hooked,” Pridgen said.

The Result:
 
The transition proved easy. “The installation process was painless. [Teleco] held classes to make sure that all the staff was comfortable with the new system and understood its capabilities,” he said.
 
Medac has been using a number of Star2Star’s features and services, including call parking, voicemail and call transfer (both internal and external). “We can get our patients in touch with their care provider in seconds, so they never slip through the bureaucratic cracks,” Pridgen said.
 
Star2Star has been a real success for Medac.

“Star2Star has been a boon to our company. It allows us to do our jobs with ease, and our patients NEVER receive a busy signal,” Pridgen said. "Star2Star has handled our telecommunications needs so well; our users never have anything to say about it. Rarely do you have a technology that works so well as intended that your users can’t think of any way to make it better.”
 
Joey Stone is currently the General Manager and Vice President of family owned and operated Teleco. Founded in 1983 as a full service telecommunications service provider, Teleco has partnered with Star2Star Communications to offer the latest in communications technology solutions and the latest Voice over IP technology. Joey and his team work with businesses of all sizes to customize systems for specific requirements from simple phone and voicemail systems to wireless networks and remote capabilities. To learn more about Teleco visit http://www.teleco-ilm.com. Joey is available for free demonstrations and consultations by calling (910) 791-7000.

Other Posts from Joey Stone

Teleco insightsad 300x250
Ico insights

INSIGHTS

SPONSORS' CONTENT
Geofflosee300x300 10221511305

Got Flood Insurance? Get That Proof of Loss Form in Quickly!

Geoffrey Losee - Rountree Losee LLP
Mike stonestreet 300x300

Leasing in a Community Association

Mike Stonestreet - CAMS (Community Association Management Services)
Lgoriginalheadshot 311794626

Summer is the New Holidaze

Laura Bransfield - Summerfield Custom Wellness

Trending News

Chef And Managing Partner Dean Neff Leaving PinPoint Restaurant

Jessica Maurer - Feb 20, 2019

Business Owners, Elected Official Among TEDxAirlie Speaker Lineup

Johanna Cano - Feb 20, 2019

Pita Delite Welcomes Diners At New Landfall Shopping Center Location

Jessica Maurer - Feb 20, 2019

ILM's Travelers In January Reach A Record

Christina Haley O'Neal - Feb 19, 2019

Appraisal To Move Forward This Week On Former Wave Transit Building

Christina Haley O'Neal - Feb 20, 2019

In The Current Issue

Food Hall Trend Coming To ILM

Food halls have been popping up throughout the United States, often in downtown cores. Some estimates predict that there could be more than...


Pushing Investment Crowdfunding

After almost two years since the NC PACES Act was enacted, three companies have completed crowdfunding fillings with the state, demonstratin...


Navy Week To Coincide With Azalea Festival

The U.S. Navy is coming to the Port City this spring, coinciding with the N.C. Azalea Festival. Wilmington is among the 14 selected sites –...

Book On Business

The 2019 WilmingtonBiz: Book on Business is an annual publication showcasing the Wilmington region as a center of business.

Order Your Copy Today!


Galleries

Videos

Health Care Heroes 2018
2018 WilmingtonBiz Expo - Keynote Lunch with Eric Dinenberg, Rouse Properties