Follow Joey Linkedin Twitter Facebook
Email Joey Email
Technology
Oct 15, 2015

Case Study: Medac Continues to Choose Teleco

Sponsored Content provided by Joey Stone - General Manager and Vice President , Teleco

Medac Health Services is an urgent care provider that operates four locations in and around Wilmington, North Carolina. Medac provides high quality medical care for those who either do not have a primary care physician or whose primary care physician is not available when care or treatment is needed. Medac’s services include treatment of non-life threatening injuries, physical exams, vaccination and diagnostics.

The Problem:

Medac Health Services was using a phone system that was incapable of transferring calls between clinics. At the time, Medac was only operating three locations, and its phone system was already a serious impediment. When Medac decided to expand again to a fourth location, it was clear that this impediment would have to be removed. According to Jeremy Pridgen, system administrator at Medac, “It was decided to replace our old, outdated system with one capable of interoffice transfers.”
 
The Solution:
 
Teleco of Wilmington, Medac’s trusted communications provider, was consulted for help. Teleco of Wilmington introduced the CEO of Medac to Star2Star Communications and set up a demonstration to show more. “Once we saw that the phone system had all the features that would allow us to transfer calls between facilities, park calls, forwarding and voicemail, we were hooked,” Pridgen said.

The Result:
 
The transition proved easy. “The installation process was painless. [Teleco] held classes to make sure that all the staff was comfortable with the new system and understood its capabilities,” he said.
 
Medac has been using a number of Star2Star’s features and services, including call parking, voicemail and call transfer (both internal and external). “We can get our patients in touch with their care provider in seconds, so they never slip through the bureaucratic cracks,” Pridgen said.
 
Star2Star has been a real success for Medac.

“Star2Star has been a boon to our company. It allows us to do our jobs with ease, and our patients NEVER receive a busy signal,” Pridgen said. "Star2Star has handled our telecommunications needs so well; our users never have anything to say about it. Rarely do you have a technology that works so well as intended that your users can’t think of any way to make it better.”
 
Joey Stone is currently the General Manager and Vice President of family owned and operated Teleco. Founded in 1983 as a full service telecommunications service provider, Teleco has partnered with Star2Star Communications to offer the latest in communications technology solutions and the latest Voice over IP technology. Joey and his team work with businesses of all sizes to customize systems for specific requirements from simple phone and voicemail systems to wireless networks and remote capabilities. To learn more about Teleco visit http://www.teleco-ilm.com. Joey is available for free demonstrations and consultations by calling (910) 791-7000.

Other Posts from Joey Stone

Teleco insightsad 300x250
Ico insights

INSIGHTS

SPONSORS' CONTENT
Billhunter300x300 b&w

Four Signs You’ve Outgrown Your DIY Website

Bill Hunter - Wilmington Design Company
Sherrip2019 insights profile

That’s Who We Are

Sherri Pridgen - Cape Fear REALTORS®
Jim ellis headshot 10311631058

5 Tips for Tradeshow and Conference Videos

Jim Ellis - Signal

Trending News

Three Startups Mark Growth By Moving Out Of TekMountain

Johanna Cano - Oct 17, 2019

Commercial Real Estate Firm Moves To New Office Space

Cece Nunn - Oct 18, 2019

Student Housing Project Scheduled For 2020 Completion

Johanna Cano - Oct 18, 2019

Downtown Art Gallery Hosts Artist Co-op Concept

Christina Haley O'Neal - Oct 17, 2019

Streamlining Real Estate

Johanna Cano - Oct 18, 2019

In The Current Issue

Info Junkie: Ed Wolverton

President & CEO of Wilmington Downtown Inc., Ed Wolverton shares his top tech and informational tools....



2019 Health Care Heroes Finalists

What makes someone a Health Care Hero? That was the question facing a panel of judges....

Book On Business

The 2019 WilmingtonBiz: Book on Business is an annual publication showcasing the Wilmington region as a center of business.

Order Your Copy Today!


Galleries

Videos

August 26, 2019 Power Breakfast: A Healthy Sale?
WILMA's Leadership Accelerator
2019 WilmingtonBiz Expo Keynote Lunch - CEO, nCino, Pierre Naude`