Follow Joey Linkedin Twitter Facebook
Email Joey Email
Technology
Oct 15, 2015

Case Study: Medac Continues to Choose Teleco

Sponsored Content provided by Joey Stone - General Manager and Vice President , Teleco

Medac Health Services is an urgent care provider that operates four locations in and around Wilmington, North Carolina. Medac provides high quality medical care for those who either do not have a primary care physician or whose primary care physician is not available when care or treatment is needed. Medac’s services include treatment of non-life threatening injuries, physical exams, vaccination and diagnostics.

The Problem:

Medac Health Services was using a phone system that was incapable of transferring calls between clinics. At the time, Medac was only operating three locations, and its phone system was already a serious impediment. When Medac decided to expand again to a fourth location, it was clear that this impediment would have to be removed. According to Jeremy Pridgen, system administrator at Medac, “It was decided to replace our old, outdated system with one capable of interoffice transfers.”
 
The Solution:
 
Teleco of Wilmington, Medac’s trusted communications provider, was consulted for help. Teleco of Wilmington introduced the CEO of Medac to Star2Star Communications and set up a demonstration to show more. “Once we saw that the phone system had all the features that would allow us to transfer calls between facilities, park calls, forwarding and voicemail, we were hooked,” Pridgen said.

The Result:
 
The transition proved easy. “The installation process was painless. [Teleco] held classes to make sure that all the staff was comfortable with the new system and understood its capabilities,” he said.
 
Medac has been using a number of Star2Star’s features and services, including call parking, voicemail and call transfer (both internal and external). “We can get our patients in touch with their care provider in seconds, so they never slip through the bureaucratic cracks,” Pridgen said.
 
Star2Star has been a real success for Medac.

“Star2Star has been a boon to our company. It allows us to do our jobs with ease, and our patients NEVER receive a busy signal,” Pridgen said. "Star2Star has handled our telecommunications needs so well; our users never have anything to say about it. Rarely do you have a technology that works so well as intended that your users can’t think of any way to make it better.”
 
Joey Stone is currently the General Manager and Vice President of family owned and operated Teleco. Founded in 1983 as a full service telecommunications service provider, Teleco has partnered with Star2Star Communications to offer the latest in communications technology solutions and the latest Voice over IP technology. Joey and his team work with businesses of all sizes to customize systems for specific requirements from simple phone and voicemail systems to wireless networks and remote capabilities. To learn more about Teleco visit http://www.teleco-ilm.com. Joey is available for free demonstrations and consultations by calling (910) 791-7000.

Other Posts from Joey Stone

Teleco insightsad 300x250
Ico insights

INSIGHTS

SPONSORS' CONTENT
Jim ellis headshot 10311631058

User-Centered Design Playbook: A Case Study

Jim Ellis - Signal
Tysonemery

Protect Yourself from Cyber Crime in Real Estate Transactions

Tyson Emery - KBT Realty
Dallas headshot 300x300

Getting the Results You Want

Dallas Romanowski - Cornerstone Business Advisors

Trending News

Open For Business: New Announcements (Sept. 19)

Johanna Cano - Sep 19, 2018

Open For Business: New Announcements (Sept. 18)

Staff Reports - Sep 18, 2018

In Storm's Aftermath, Gas, Supplies Filter In

Cece Nunn - Sep 18, 2018

Tips On What To Do Now For Storm Damage

Vicky Janowski - Sep 19, 2018

Downtown Recovery Ongoing, Flooding Still An Issue

Cece Nunn and Christina Haley O'Neal - Sep 19, 2018

In The Current Issue

Marpac Adds Tools For Better Sleep

Wilmington-based Marpac is crashing further into the sleep industry with a line of products to help people get shut eye....


Info Junkie: Densay Sengsoulavong

Info Junkie Densay Sengsoulavong, Government affairs director for the Cape Fear Realtors Association, on his tech picks...


State Releases Visitor Spending Data

Visitor spending increased in Pender County for 2017, with a growth rate that outpaced Brunswick and New Hanover counties, and even the stat...

Book On Business

The 2018 WilmingtonBiz: Book on Business is an annual publication showcasing the Wilmington region as a center of business.

Order Your Copy Today!


Galleries

Videos

2018 Power Breakfast - Dishing on the Restaurant Biz
2018 WilmingtonBiz Expo - Keynote Lunch with Eric Dinenberg, Rouse Properties
2017 Health Care Heroes