Follow Dave Linkedin
Email Dave Email
Human Resources
Dec 17, 2013

What You Don’t Know About the Affordable Care Act

Sponsored Content provided by Dave Hoff - Chief Operating Officer and Executive VP of Leadership Development, EASI Consult

Everyone I know has had more than their fill of the implications of the new law known affectionately as Obamacare. But an aspect of the new law that you may not be aware of is the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). It is a 32-question “patient experience” survey that is required to be administered to at least 100 patients receiving care in hospitals that receive Medicare and Medicaid reimbursements. This includes virtually every hospital.

The scores on the “patient experience” survey will determine the hospital’s reimbursement level. The “patient experience” survey measures the following dimensions:

  • Communication with doctors
  • Communication with nurses
  • Quietness of hospital environment
  • Responsiveness of hospital staff
  • Communication about medicines
  • Cleanliness of the hospital environment
  • Pain management
  • Discharge information
Hospitals have had a couple years to get ready for ACA, which takes effect on January 1, 2014.  One expected result of the surveys is that they will draw more attention to the overall performance of staff members, and not just their technical expertise.
So what should hospitals be doing now to enhance the patient experience?

As with any organization, there are two ways to address performance issues. Organizations can do a better job of selecting new people that they bring in or they can try and “fix,” or train, the people they already employ. 

I have been responsible for both selection and training in several different roles I have held over the years. I’ve said more than once that  if I had $1,000 to spend on selection and training, I would spend $995 on selection and $5 on training. That tends to get a reaction, particularly from the training people. 

But here’s my point:there are some things you can train people to do, such as how to use a piece of equipment. There are other things that you need to select for, such as interpersonal skills or attention to detail. There are a lot of training classes out there on time management and communication skills to teach people how to demonstrate things like attention to detail and interpersonal skills. Some of these programs show moderate success. However, in many instances when a person is under pressure then tend to revert to their original behavior.

What does this have to do with HCAHPS? Given the financial impact of “patient experience” surveys on federal reimbursement, it is in a hospital’s best interest to have the very best people representing it to its customers, the patients. The best way to get the “right” people in a hospital at the outset is pre-employment testing. Tests can be created for different jobs or job families and be content- and criterion-validated to ensure they are legally defensible as selection tools. This does not mean that you do not also screen potential employees technically for their medical skills. You do that too. In part, that is what their certifications should establish. In the long run, pre-employment testing will identify better candidates and do it less expensively with a lot less time spent on training.

EASI·Consult® works with Fortune 500 companies, government agencies, and mid-sized corporations to provide customized Talent Management solutions.
EASI Consult’s specialties include individual assessment, online employment testing, survey research, competency modeling, leadership development, executive coaching, 360-degree feedback, online structured interviews, and EEO hiring compliance. The company is a leader in the field of providing accurate information about people through professional assessment. To learn more about EASI Consult, visit
www.easiconsult.com, email [email protected] or call 800.922.EASI.

Other Posts from Dave Hoff

Block ad easi 121411839
Ico insights

INSIGHTS

SPONSORS' CONTENT
Aarp suzanneheadshot 300x300

Home Sweet Home - Make It Safer

Carolinemontgomery4

PPP Forgiveness - What You Need To Know

Caroline Montgomery - Adam Shay CPA, PLLC
Burrus rob headshot 300x300

Re-Shaping Our Business, Re-Defining Our Leadership

Robert Burrus - Cameron School of Business - UNC-Wilmington

Trending News

Publisher’s Note: What Didn’t Happen Last Night

Rob Kaiser - Jun 1, 2020

Businesses, Law Enforcement Take Stock Of Protest Aftermath

Staff Reports - Jun 1, 2020

Friday Deadline For County's $10K Small Business Grants

Cece Nunn - Jun 1, 2020

Along S. Kerr Ave., Apartments And Commercial Space In The Works

Cece Nunn - Jun 2, 2020

Alcami Corp. Adds To Senior Leadership Team

Christina Haley O'Neal - Jun 2, 2020

In The Current Issue

Info Junkie: Rhonda Bellamy

Rhonda Bellamy, executive director of the Arts Council of Wilmington/New Hanover County, shares her top tech and info picks....


WorkTok Aids Communication

One new Wilmington startup is trying to address those current workforce trends and increase employee/ employer interaction through its app,...


NHRMC: Suitors Come Calling

Of the six health systems that submitted proposals for buying or partnering with NHRMC, three have moved ahead of the rest of the pack for f...

Book On Business

The 2020 WilmingtonBiz: Book on Business is an annual publication showcasing the Wilmington region as a center of business.

Order Your Copy Today!


Galleries

Videos

2020 Leadership Accelerator: Virtual Workshops for Real Leaders
2019 Health Care Heroes
August 26, 2019 Power Breakfast: A Healthy Sale?
2019 WilmingtonBiz Expo Keynote Lunch - CEO, nCino, Pierre Naude`