One thing that is clear in the world of health care is that it’s in the midst of incredible change that shows no signs of abating for at least the next 20 years. How do you survive and thrive in this environment? With laser-focused targets, clarity and alignment from the top to the bottom of the organization, an overarching goal of “Patient First” to which all subordinates goals connect, superior leadership skills in change management, and a deep bench of successor managers whose own development must be accelerated.
If this is the formula for success, who is winning out there? It doesn’t appear that we have any winners yet, as we are in the first quarter of this four-quarter game. There are health care organizations that are positioning themselves to execute this formula but I’m not aware of any who have these concepts in place and are executing them well.
I am working with an organization, the Order of St. Francis HealthCare system in Peoria, Illinois, that has a good start on this journey. OSF is an integrated health care network with more than 17,000 employees and 11 acute care facilities in Illinois and Michigan. It is a spiritually based organization that is rooted in the teachings of Jesus Christ and the example of St. Francis of Assisi, who founded the Franciscan order. This framework guides the organization’s approach to work and its interactions with employees and patients.
OSF is a year into a training and certification program for all employees known as “IC2it.” IC2it calls all employees to focus on shared goals, key results and mutual accountability. “Patient First” is foremost. Additionally:
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