Email Mike Email
Residential Real Estate
Apr 16, 2020

The Role Of The Community Manager

Sponsored Content provided by Mike Stonestreet - Co-Owner/President, CAMS (Community Association Management Services)

Those living in communities with homeowners’ associations may sometimes wonder what exactly is the role of the community manager versus the role of the board of directors. Put simply, an HOA's board of directors is akin to a municipality's board of aldermen or commissioners and a community manager's role is something like that of the town manager.
 
The Basic Functions of a Community Manager

The community manager serves to carry out the day to day directions and functions of the community but does not do things like raise assessments, approve contracts or budgets – those things fall to the board of directors. Community managers work with the board and various committees to oversee vendors' work performances, contract management, contract negotiations, billing assessments and collections to a certain degree. Community managers also draft budgets for many of their boards and present these drafts to boards for them to either approve or modify.
 
Another big role community managers play is attending board meetings and membership meetings of the associations they serve. At these meetings they serve to give reports and answer some questions the board or members that are present might have. Community managers are also tasked with keeping up with association financials, producing financial statements and presenting such to boards of directors.
 
What Tasks Fall Outside of the Community Manager’s Role?

There are, of course, several things that community managers don't do. The community manager does not amend governing documents or establish policies - those are things that fall in the hands of the board of directors and/or members and must be done according to procedures laid out within those documents.
 
The community manager cannot adopt or change rules and regulations of the community though they do play a role in the enforcement of such through conducting compliance inspections, common area inspections and producing violation letters on behalf of the board and the association. Community managers are also not charged with settling disputes between neighbors unless there is a violation of the governing documents. Often when people have issues with neighbors, they want to hide behind a faceless entity - it isn't within the scope of the community manager's authority to step into these types of conflicts.
 
Community managers also do not provide services outside their area of expertise. That is to say they cannot act as construction managers, engineers or tax professionals, to name a few. They also, of course, do not serve as attorneys. However, community managers do play a role in working with boards and these kinds of professionals in that they can serve as a liaison in terms of making recommendations for boards on professional services to use.
 
Trusted Guidance

Don't think of these "can't dos" and "won't dos" as an unwillingness to provide certain services, but rather the community management company's commitment to staying within their area of expertise and following the law. Community managers serve to provide your board and association with the professional guidance they deserve and a big part of that is ensuring the boards they serve are working within the confines of their governing documents and are receiving services from the right professionals.
 
At CAMS, we like to think that our one of our main purposes is providing trusted guidance to the communities we serve. We of course also provide tangible services to our communities, but our biggest responsibility is providing professional guidance to the boards of directors who serve the communities we manage, allowing them to lead their communities as effectively as possible.  
 
Mike Stonestreet is a 30-year veteran of the professional HOA management industry who has achieved one of the highest education-based designations in the field, that of Professional Community Association Manager (PCAM). Community Association Management Services (CAMS) has been a leading association management company since its inception in 1991. CAMS is a trusted provider of management services, dedicated to holding themselves to a higher standard of service to the community associations they serve throughout North Carolina and South Carolina. To find out how CAMS can benefit your community or visit www.CAMSmgt.com.
 
 

Other Posts from Mike Stonestreet

Cams300pxx250pxblockadjune2018[1]
Ico insights

INSIGHTS

SPONSORS' CONTENT
Aarp suzanneheadshot 300x300

65-Plus Voters May Tip The Scales In 2020

Alycephillipsnew2

Retiree Health Care Rests On Medicare. But It’s Not That Simple.

Alyce Phillips - Old North State Trust LLC
Frankjolly liveoakprivatewealth

Roaring Market, Rocky Economy

Frank Jolley - Live Oak Private Wealth

Trending News

At Independence Mall, Redeveloped Portion Gets First Customers

Cece Nunn - Sep 28, 2020

ILM Passengers Trending Up; Boston Nonstop Eyed For 2021

Christina Haley O'Neal - Sep 28, 2020

Wilmington Firm Acquires Arizona-based Software Provider

Staff Reports - Sep 29, 2020

CEO: A.R.C. Transit's Acquisition Will Boost Firm Growth

Christina Haley O'Neal - Sep 29, 2020

Bethany Leighton Named Canines For Service Leader

Christina Haley O'Neal - Sep 29, 2020

In The Current Issue

Connecting The Business Community Amid The Shutdowns

This year's WilmingtonBiz Conference & Expo is a little different, but still aims to help the area's business community make vital one-on-on...


Info Junkie: Michealle Gady

Michealle Gady, founder, president and CEO of Atrómitos, an SBA-certified woman-owned management consulting business, shares her tech and in...


Lumber Prices Through The Roof

The prices of lumber have increased exponentially over the past several months....

Book On Business

The 2020 WilmingtonBiz: Book on Business is an annual publication showcasing the Wilmington region as a center of business.

Order Your Copy Today!


Galleries

Videos

2020 Leadership Accelerator: Virtual Workshops for Real Leaders
2019 Health Care Heroes
August 26, 2019 Power Breakfast: A Healthy Sale?
2019 WilmingtonBiz Expo Keynote Lunch - CEO, nCino, Pierre Naude`