Since CAMS was founded in 1991, the company has grown from a one-man operation in the Wilmington area to its present-day status of operating in eight regions across the Carolinas. When I reflect on my early days in the business, I certainly never imagined that my small HOA company would see such expansion. And, as I’m sure any businessperson would say, growth and expansion are impossible without a commitment to providing high quality service, adhering to a set of core values, and forming invaluable relationships and partnerships along the way.
Investing in Technology
When I partnered with current Co-owner/CEO Dave Sweyer, we began building CAMS into the innovative industry leader that it is today. In the early days, HOA management was a much simpler business where one person could probably coordinate a board's needs and manage an association by themselves. However, fast forward to present day, and community association management has become a much more complex industry, one that takes many people with different skill sets to successfully manage communities.
As an industry innovator, CAMS is always seeking out ways to improve efficiencies in our systems and services given to our clients. CAMS was not satisfied with available software options in the industry, so we got involved in a software start-up which evolved into its own software company that CAMS now uses today. CAMS' investments in technology throughout the years have allowed us to navigate the increasing complexity of the industry by providing association members with conveniences such as our online portal. Through the online portal, our board members and homeowners can easily do everything from paying assessments and making maintenance requests to putting in ARC requests and setting communication and billing preferences.
Core Values
For any business to be successful, it must have a set of values and standards to which it holds itself. Not only must the company itself be accountable to these standards, but so must each member of the organization. Over the past years, CAMS has put an intense focus on homing in on a set of core values and ensuring that each member of our team truly understands, possesses, and exhibits these values each day. We feel that if we keep these four things at the forefront of each interaction not only with our clients, but also with each other, we will continue to be successful.
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The 2023 WilmingtonBiz: Book on Business is an annual publication showcasing the Wilmington region as a center of business.