Almost everyone uses their phone and computer to communicate for work and, let’s face it, for personal use, as well.
Sales and customer service teams use email and phone to connect with clients and prospects. Engineers and students text each other to ask questions and share information.
A communication infrastructure is all about conducting business by connecting people and letting them collaborate. So why should you make sure your communication system is up to date?
No matter what email, website, online chatting, video conferencing or other communications systems you use, there are usually cost-effective ways to improve them. Collaboration is critical to the success of any operation, and if you focus on a few key areas, it can lead to major improvements.
More Remote Access
Offsite workers need access to the same business systems as those in the office. When you have a flexible communications system, employees can access the same systems they use every day wherever internet is available, which can create a reliable work environment from just about anywhere in the world!
Remote access is critical for any business with outside sales, field support teams or employees who work outside the office. If remote access is not reliable, productivity and employee satisfaction can go down and it can lead to onsite delays and disruptions.
Expand Wireless Infrastructure
Employees should be able to access the internet anywhere in their work environment, so a secure and consistent system is a must. Wireless internet is an economical option that can extend coverage throughout virtually any facility (and even outside), so workers and authorized guests can move seamlessly through a building or campus without missing urgent emails or other communications.
If you want greater collaboration opportunities, upgrade your system to include integrated voice, video and data communications. Employees will be more productive and efficient by using integrated platforms that allow them to share ideas, discuss presentations and involve others from around the organization. Collaboration platforms let workers, outside consultants and even customers participate in discussions from virtually anywhere.
Streamline Communications with Customers
You can use unified communications so employees, customers and prospects can work together more effectively. By linking a Voice over Internet Protocol (VoIP) communications system and customer relationship management (CRM) solution, you can reduce employee call times and make your customers happier.
For instance, when a client calls in and your employee can instantly see their contact record, they have immediate access to all the information about the client that can help resolve an issue or complete a sale.
Outsource Communications Systems
If you don’t have the time or expertise to implement and support the latest communications solutions, try a Managed IT Services Provider (MSP) like TeamLogic IT who will:
- Analyze your current systems to identify and solve performance and security gaps.
- Integrate new systems - and update existing ones - to save money and improve system performance.
- Monitor, maintain and secure your communications infrastructure.
- Provide training and other technical assistance to your current IT staff.
By improving your remote access and wireless infrastructure - and increasing collaboration and streamlining communication - you can raise employee and customer satisfaction and even save some money.
Contact the qualified MSP professionals at TeamLogic IT to help you remain at the forefront of communication and collaborative advances.
Since 2007, TeamLogic IT has become the 36th largest IT service provider globally. Our success is driven through one core mission - to leverage technology for our customers.Thousands of businesses across the US - just like yours here in Wilmington, NC - are taking advantage of our ability to deliver highly available, secure and flexible IT systems. At TeamLogic IT, our philosophy is simple - we work with you the way we'd want someone to work with us. Visit us today in the Port City at 2901 North Kerr Ave., 910-500-1392. If email works best for you, contact me personally at [email protected].