Follow Marty Linkedin Facebook
Email Marty Email
Technology
Aug 15, 2017

Step Up Your Communication Technology

Sponsored Content provided by Marty Cayton - President & Owner, TeamLogic IT of Wilmington & Fayetteville

Almost everyone uses their phone and computer to communicate for work and, let’s face it, for personal use, as well.

Sales and customer service teams use email and phone to connect with clients and prospects. Engineers and students text each other to ask questions and share information.
 
A communication infrastructure is all about conducting business by connecting people and letting them collaborate. So why should you make sure your communication system is up to date?
 
No matter what email, website, online chatting, video conferencing or other communications systems you use, there are usually cost-effective ways to improve them. Collaboration is critical to the success of any operation, and if you focus on a few key areas, it can lead to major improvements.
 

More Remote Access

Offsite workers need access to the same business systems as those in the office. When you have a flexible communications system, employees can access the same systems they use every day wherever internet is available, which can create a reliable work environment from just about anywhere in the world!
 
Remote access is critical for any business with outside sales, field support teams or employees who work outside the office. If remote access is not reliable, productivity and employee satisfaction can go down and it can lead to onsite delays and disruptions.
 

Expand Wireless Infrastructure

Employees should be able to access the internet anywhere in their work environment, so a secure and consistent system is a must. Wireless internet is an economical option that can extend coverage throughout virtually any facility (and even outside), so workers and authorized guests can move seamlessly through a building or campus without missing urgent emails or other communications.
 

Increase Collaboration

If you want greater collaboration opportunities, upgrade your system to include integrated voice, video and data communications. Employees will be more productive and efficient by using integrated platforms that allow them to share ideas, discuss presentations and involve others from around the organization. Collaboration platforms let workers, outside consultants and even customers participate in discussions from virtually anywhere.
 

Streamline Communications with Customers

You can use unified communications so employees, customers and prospects can work together more effectively. By linking a Voice over Internet Protocol (VoIP) communications system and customer relationship management (CRM) solution, you can reduce employee call times and make your customers happier.
 
For instance, when a client calls in and your employee can instantly see their contact record, they have immediate access to all the information about the client that can help resolve an issue or complete a sale.
 

Outsource Communications Systems

If you don’t have the time or expertise to implement and support the latest communications solutions, try a Managed IT Services Provider (MSP) like TeamLogic IT who will:
 
  • Analyze your current systems to identify and solve performance and security gaps.
  • Integrate new systems - and update existing ones - to save money and improve system performance.
  • Monitor, maintain and secure your communications infrastructure.
  • Provide training and other technical assistance to your current IT staff.
 
By improving your remote access and wireless infrastructure - and increasing collaboration and streamlining communication - you can raise employee and customer satisfaction and even save some money.
 
Contact the qualified MSP professionals at TeamLogic IT to help you remain at the forefront of communication and collaborative advances.

Since 2007, TeamLogic IT has become the 36th largest IT service provider globally. Our success is driven through one core mission - to leverage technology for our customers.Thousands of businesses across the US - just like yours here in Wilmington, NC - are taking advantage of our ability to deliver highly available, secure and flexible IT systems. At TeamLogic IT, our philosophy is simple - we work with you the way we'd want someone to work with us. Visit us today in the Port City at 2901 North Kerr Ave., 910-500-1392. If email works best for you, contact me personally at [email protected].

Teamlogiclogo
Ico insights

INSIGHTS

SPONSORS' CONTENT
Headshot 1016184145

Preparing for an Audit: Are You Ready?

Ryan Skuce - Earney & Company, LLP
Johndevaneycapefearclinic300x300

Cape Fear Clinic Pharmacy

John Devaney - Cape Fear Clinic
Burrus rob headshot 300x300

UNCW Receives $10M Gift, Largest in University History, to Establish New School

Robert Burrus - Cameron School of Business - UNC-Wilmington

Trending News

A First Look At The Next Phase Of Autumn Hall

Cece Nunn - Feb 14, 2019

Local Retailer Meadowlark Plans Move In March

Christina Haley O'Neal - Feb 14, 2019

Family-owned Artisan Market Planned For Third Street Property

Christina Haley O'Neal - Feb 15, 2019

More Medical Space Coming To Leland Area

Cece Nunn - Feb 15, 2019

Changing Tides

Laura Moore - Feb 15, 2019

In The Current Issue

Changing Tides

While some might expect the growth spurt in the town of Carolina Beach to cause major growing pains, town officials say the challenges posed...


Housing Market: When History's For Sale

Homebuyers in the market for a historical dwelling seem to have at least one thing in common: a love of storied structures, big or small....


Pushing Investment Crowdfunding

After almost two years since the NC PACES Act was enacted, three companies have completed crowdfunding fillings with the state, demonstratin...

Book On Business

The 2019 WilmingtonBiz: Book on Business is an annual publication showcasing the Wilmington region as a center of business.

Order Your Copy Today!


Galleries

Videos

Health Care Heroes 2018
2018 WilmingtonBiz Expo - Keynote Lunch with Eric Dinenberg, Rouse Properties