Follow Marty Linkedin Facebook
Email Marty Email
Technology
Aug 15, 2017

Step Up Your Communication Technology

Sponsored Content provided by Marty Cayton - President & Owner, TeamLogic IT of Wilmington & Fayetteville

Almost everyone uses their phone and computer to communicate for work and, let’s face it, for personal use, as well.

Sales and customer service teams use email and phone to connect with clients and prospects. Engineers and students text each other to ask questions and share information.
 
A communication infrastructure is all about conducting business by connecting people and letting them collaborate. So why should you make sure your communication system is up to date?
 
No matter what email, website, online chatting, video conferencing or other communications systems you use, there are usually cost-effective ways to improve them. Collaboration is critical to the success of any operation, and if you focus on a few key areas, it can lead to major improvements.
 

More Remote Access

Offsite workers need access to the same business systems as those in the office. When you have a flexible communications system, employees can access the same systems they use every day wherever internet is available, which can create a reliable work environment from just about anywhere in the world!
 
Remote access is critical for any business with outside sales, field support teams or employees who work outside the office. If remote access is not reliable, productivity and employee satisfaction can go down and it can lead to onsite delays and disruptions.
 

Expand Wireless Infrastructure

Employees should be able to access the internet anywhere in their work environment, so a secure and consistent system is a must. Wireless internet is an economical option that can extend coverage throughout virtually any facility (and even outside), so workers and authorized guests can move seamlessly through a building or campus without missing urgent emails or other communications.
 

Increase Collaboration

If you want greater collaboration opportunities, upgrade your system to include integrated voice, video and data communications. Employees will be more productive and efficient by using integrated platforms that allow them to share ideas, discuss presentations and involve others from around the organization. Collaboration platforms let workers, outside consultants and even customers participate in discussions from virtually anywhere.
 

Streamline Communications with Customers

You can use unified communications so employees, customers and prospects can work together more effectively. By linking a Voice over Internet Protocol (VoIP) communications system and customer relationship management (CRM) solution, you can reduce employee call times and make your customers happier.
 
For instance, when a client calls in and your employee can instantly see their contact record, they have immediate access to all the information about the client that can help resolve an issue or complete a sale.
 

Outsource Communications Systems

If you don’t have the time or expertise to implement and support the latest communications solutions, try a Managed IT Services Provider (MSP) like TeamLogic IT who will:
 
  • Analyze your current systems to identify and solve performance and security gaps.
  • Integrate new systems - and update existing ones - to save money and improve system performance.
  • Monitor, maintain and secure your communications infrastructure.
  • Provide training and other technical assistance to your current IT staff.
 
By improving your remote access and wireless infrastructure - and increasing collaboration and streamlining communication - you can raise employee and customer satisfaction and even save some money.
 
Contact the qualified MSP professionals at TeamLogic IT to help you remain at the forefront of communication and collaborative advances.

Since 2007, TeamLogic IT has become the 36th largest IT service provider globally. Our success is driven through one core mission - to leverage technology for our customers.Thousands of businesses across the US - just like yours here in Wilmington, NC - are taking advantage of our ability to deliver highly available, secure and flexible IT systems. At TeamLogic IT, our philosophy is simple - we work with you the way we'd want someone to work with us. Visit us today in the Port City at 2901 North Kerr Ave., 910-500-1392. If email works best for you, contact me personally at [email protected].

Teamlogiclogo
Ico insights

INSIGHTS

SPONSORS' CONTENT
Jimheadshot

The Wilmington Construction Market: Trends, Recognition, and Challenges

Jim Hundley - Thomas Construction Group
Untitleddesign4

Paving the Way to Better City Streets

Tony Caudle - City of Wilmington
Chris 16239425

‘Creative,’ An Adjective To Describe Your Accountant?!

Chris Capone - Capone & Associates

Trending News

Conservation Group Signs $8M Deal To Buy The Point On Topsail Island

Audrey Elsberry - Mar 26, 2024

National Organization Bestows Top Award On Cape Fear Professional Women In Building

Staff Reports - Mar 26, 2024

Engineering Firm Hires Four Employees

Staff Reports - Mar 26, 2024

N.C. Ports Officials React To Baltimore Bridge Collapse

Audrey Elsberry - Mar 26, 2024

NCino's Fourth-quarter Earnings Signal Rebound From Liquidity Crisis

Audrey Elsberry - Mar 27, 2024

In The Current Issue

Expanding Tastes On Castle Street

As John Willse and Beth Guertin, owners of Wilmington Wine bottle shop and now the recently opened Creative Tastings restaurant on Castle St...


Berries, A Battlefield And More In Pender

The N.C. Blueberry Festival, founded in 2003, is one of several events in Pender County that have drawn more attention over the years....


MADE: Polyhose Inc.

Polyhose manufactures and fabricates hose protection, paint hose assemblies and rubber hydraulic assemblies from its Pender County facility....

Book On Business

The 2024 WilmingtonBiz: Book on Business is an annual publication showcasing the Wilmington region as a center of business.

Order Your Copy Today!


Galleries

Videos

2023 Power Breakfast: Major Developments