Have you ever used a voice, visual or text service, either at home or at work?
If you have participated in a conference call or sent some type of instant message, then you have probably used a Unified Communications (UC) platform. This type of technology can include the use of a myriad of applications and devices – smartphones, computers, document sharing, group calls, web conferences and more – that are interconnected to make it easier to be more collaborative and productive with your fellow workers.
If your voice, visual, and text applications are hosted by third-party providers, then you are part of one of the fastest-growing components of the communications industry – Cloud-Based Unified Communications.
Also known as cloud-UC or Unified Communications as a Service (UCaaS), this type of platform offers many benefits, which encompass: business agility; a large service set with easier deployment and upgrades; greater efficiency, reliability and mobility; and reduced equipment and support costs.
If you want to take advantage of UCaaS technology for your business, keep in mind that you will have the same security and administrative concerns as any other cloud-based service. Take note of the following areas of consideration.
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The 2022 WilmingtonBiz: Book on Business is an annual publication showcasing the Wilmington region as a center of business.