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Technology
Apr 16, 2018

Managed Service Providers - Communication is Key

Sponsored Content provided by Marty Cayton - President & Owner, TeamLogic IT of Wilmington & Fayetteville


Working with an IT Managed Services Provider (MSP) is like any other relationship – you have to figure out what works best for the two of you.

The more information about your business objectives and vision you can give to your MSP, the more they can understand the intricacies of your business requirements. Working as a team with the same goals and objectives will balance the focus and produce a collaborative atmosphere.

As your business develops and grows, your technology needs often become more complex. Aligning with a trusted MSP can provide another level of support when you decide to incorporate new technologies and work toward greater efficiency in your business practices. Given that most MSPs have experience with many different types of technologies, and work with different companies, people and processes to implement them, they become a valuable resource for new ideas in many areas.

For companies with leaders that are seasoned and comfortable with trying new things in their everyday processes, an MSP can be a partner and sounding board for practical implementation. For those wary of changing the way they do business but want to know more about using technology to become more efficient, an MSP can offer different options and strategies to make the transition less painful… and even enjoyable!

It is important to remember that an MSP can help in many functional areas that are often intertwined: infrastructure, security, data services, mobility, integration with old and new processes, and much more.

When you collaborate with an MSP, keep in mind the following three areas of concern that can cause projects to go off the rails if misunderstood.


Make Sure Your MSP Understands Your Goals

A really good MSP can help you implement your technology goals, but make sure you are ready to lead. Many MSPs have an abundance of technical and business expertise and can certainly help you shape your objectives by becoming familiar with your business and what you want to achieve.

But you have the best knowledge of your business and budgets. Work with your colleagues and staff to outline your project goals and establish your targets before you launch an implementation with your MSP. Make sure that you know what you want, and your MSP knows what you want before you begin.


A Change In Scope Doesn’t Always Mean Trouble

During projects that involve different and emerging technologies, scope changes can be typical. When the scope of a project changes constantly and unexpectedly, it may be time to sit down and revisit the overall strategy and complexity of the implementation. Constant communication is the key to maintaining the projected scope and small changes can often bring things back into alignment.


Technology Projects Are Never Complete

The reality of this technology-driven digital age is that things will continue to change. Technologies become faster and more efficient, new processes are developed almost as fast as we can implement them, and there is no sign that the evolution of technology will slow down. A good MSP will keep an eye on the latest updates and changes and should always be able to help you keep your business technology moving forward

The key to working with an MSP is communication. Making sure that everyone understands the goals, that tweaks to the plan can indicate welcome changes, and that things will continue to evolve over time are just a few things to consider when talking to your MSP.

Since 2007, TeamLogic IT has become the 36th largest IT service provider globally. Our success is driven through one core mission - to leverage technology for our customers.Thousands of businesses across the US - just like yours here in Wilmington, NC - are taking advantage of our ability to deliver highly available, secure and flexible IT systems. At TeamLogic IT, our philosophy is simple - we work with you the way we'd want someone to work with us. Visit us today in the Port City at 2901 North Kerr Ave., 910-500-1392. If email works best for you, contact me personally at [email protected].

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