Everyone I know has had more than their fill of the implications of the new law known affectionately as Obamacare. But an aspect of the new law that you may not be aware of is the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS). It is a 32-question “patient experience” survey that is required to be administered to at least 100 patients receiving care in hospitals that receive Medicare and Medicaid reimbursements. This includes virtually every hospital.
The scores on the “patient experience” survey will determine the hospital’s reimbursement level. The “patient experience” survey measures the following dimensions:
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The 2024 WilmingtonBiz: Book on Business is an annual publication showcasing the Wilmington region as a center of business.