Investing and money management is a science. It deals with hard numbers and the laws of economics. But it is also an art, and the best financial advisers have come to understand this very well.
The influential field of behavioral finance is based on the reality that investing isn’t just about markets and securities and money. It’s also about people: their hopes, fears and emotions.
Our firm hosted a luncheon on this topic last summer and it was very interesting, both to our clients and to our staff. Fundamentally, behavioral finance is about why investors do what they do. We know we should buy low and sell high, for example, but entirely too many people do just the opposite, for reasons they may have a hard time explaining even to themselves.
We advisers need to understand the psychology that drives why clients do what they do. Sometimes that psychology can help us understand why a client has a hard time letting us do the job we’ve been hired to do.
Since the time of Adam Smith in the 1700s, economists have talked about the “invisible hand” of the market. It’s a powerful concept, and a useful one. But the idea that the marketplace always operates perfectly has some very real limitations.
According to the so-called “efficient market” theory, investors taken as a group are rational, they are always concerned with their own best interests, and they have complete information on which to base their decisions. Well, we all know at least one or two real humans who don’t always operate that way!
Aside from the question of how complete anybody’s information can really be – that’s a topic for another article – even the savviest investors aren’t purely rational or self-interested.
Two broad categories of bias can distort an investor’s thinking. These are cognitive, based on instinctual habits of thinking, and emotional. The faulty reasoning or blind spots that lie behind cognitive bias can often be corrected by good advice or better information. Emotional biases, on the other hand, are harder to overcome, even when an individual recognizes them.
A common example of cognitive bias is giving more weight to recent experiences than to what happened longer ago. This can lead an investor to unrealistically expect the big gains in a rising market to continue indefinitely, discounting the experience of a market downturn that happened years in the past. (This is why you see that common disclaimer, “Past results do not guarantee future performance.”)
Other cognitive biases include giving excessive weight to personal experiences over historical data, or giving ourselves credit for all of our successes but blaming others or impersonal factors for all of our failures.
On the emotional side, one very common pitfall for investors is to fear possible losses more than anticipating possible gains. If somebody’s life experiences have primed them to suffer more from a loss than to enjoy a gain, then they may be unwilling to take reasonable risks. That in turn can limit their potential to profit when economic conditions are good.
Some people will hold on to an investment that doesn’t have good prospects because they have an emotional attachment to it: It might have been inherited from a beloved parent, or be associated with an important milestone in one’s life. Others may be unwilling to make any changes, even for the better, if those changes alter the status quo.
Understanding all these less-than-rational motivations, it’s no wonder that we make a point of getting to know each of our clients as unique human beings. That human being has experiences, dreams and goals that have to be taken seriously.
The sort of adviser who relies solely on questionnaires to try to figure out a client’s needs will not truly understand who they are, how they think, and what matters to them. Advising by numbers just doesn’t work. No formula can take the place of good, old-fashioned client contact.
One of an adviser’s most valuable services is to provide consistency, always focusing on the client’s essential financial objectives. That doesn’t mean we disregard the client’s worries or fears; quite the opposite. Because we understand them, we can help deliver essential peace of mind.
It’s a reality in our business that fluctuations in an investment portfolio are not what cause a client to look for a new adviser. Most often, it happens when clients feel like their adviser does not understand or care about their goals. That, in a nutshell, is what behavioral finance is about: strengthening that bond of rapport and trust between client and adviser.
Old North State Trust, LLC (ONST) periodically produces publications as a service to clients and friends. The information contained in these publications is intended to provide general information about issues related to trust, investment and estate related topics. Readers should be aware that the facts may vary depending upon individual circumstances. The information contained in these publications is intended solely for informational purposes, is proprietary to ONST and is not guaranteed to be accurate, complete or timely.
Susan Willett is the director of trust services and oversees all aspects of trust administration for Old North State Trust, LLC. Old North State Trust, a North Carolina chartered trust company, provides: asset management services; income, estate and trust tax consulting; retirement planning and administration; and trustee and estate services to both individuals and businesses. Old North State Trust professionals have many years of experience and for over a decade have assisted clients in identifying and reaching their financial goals. For more information, visit www.oldnorthstatetrust.com or call 910-399-5470.
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