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Human Resources
Feb 1, 2014

Performance Appraisals -The Event That Managers and Employees Love To Hate

Sponsored Content provided by Dave Hoff - Chief Operating Officer and Executive VP of Leadership Development, EASI Consult

This time of year, companies whose fiscal years are aligned with the calendar year begin to close their books. Armed with new budgets, companies need a way to communicate salary increases. For many companies, that means tying salary increases – and ultimately budgets – to performance appraisals.

The irony is that so much effort is made about so little. Let me take you through the arithmetic. Let’s say an employee is making $50,000 a year. Let’s assume a merit increase of 3%. That is an additional $1,500 per year. Let’s assume that a company has 25 pay periods (every two weeks) approximately. That works out to an additional $60 per pay period. That is an additional $30 per week or $6 per day. So employees and managers get in a tizzy over the cost of a little more than a cup of coffee at Port City Java each day.

Where does the problem begin? It begins with the setting of objectives. The setting of objectives is expected to happen at the beginning of the performance year between a manager and the employee. If done well, the objectives should be SMART. SMART stands for Specific, Measurable, Achievable, Realistic and Time Phased. As a manager I sometimes spent up to an hour writing objectives for my people. Sounds like a lot of work, but a small price to pay for getting things right on the front end.

I have spent numerous hours mediating debates between managers and employees where the objectives were unclear. The debate of “Yes I did” and “No you did not” could have been avoided with SMART objectives.

The next major pitfall is that there is no interim conversation between objective setting and the formal performance appraisal. It is hard to believe but it is true. When I have taught performance appraisal training sessions for managers I have suggested a five-minute to10-minute meeting with each employee once a month to discuss his or her performance. This translates to one hour to two hours per employee per year. How many hours does an employee spend completing assignments for their boss over a 12-month period? One to two hours per employee per year doesn’t seem unreasonable. How many times have I sat with an employee who said, “My appraisal was the first time I heard there was a problem?”

Just so that we are clear, there is no perfect performance appraisal system. You can save yourself a lot of time and agony on the back end (the appraisal) by setting objectives that are measurable. In the interest of avoiding uncomfortable end-of-the-year conversations, use managerial courage. Have those five-minute to 10-minute monthly conversations when you tell your people what they are doing right and what they need to improve. At the end of the day, it’s all about a cup of coffee a day. It doesn’t have to be that difficult.

EASI•Consult® works with Fortune 500 companies, government agencies, and mid-sized corporations to provide customized Talent Management solutions. EASI Consult’s specialties include individual assessment, online employment testing, survey research, competency modeling, leadership development, executive coaching, 360-degree feedback, online structured interviews, and EEO hiring compliance. The company is a leader in the field of providing accurate information about people through professional assessment. To learn more about EASI Consult, visit www.easiconsult.com, email [email protected] or call 800.922.EASI.

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