Follow Dave Linkedin
Email Dave Email
Human Resources
May 15, 2016

Feedback Seeking Is The Third Dimension Of Learning Agility

Sponsored Content provided by Dave Hoff - Chief Operating Officer and Executive VP of Leadership Development, EASI Consult

For my last few Insights, I’ve written about the work that my firm, EASI·Consult, has done on the topic of learning agility with Warner Burke, Ph.D., a professor and researcher at Teachers College, Columbia University.
 
Burke has created and validated a test that measures learning agility, which is appropriately called the Burke Learning Agility Inventory (Burke LAI). For those of you who are new to the topic, learning agility is seen as being closely related to leadership potential. There are nine dimensions to the Burke LAI: 

  1. Reflecting
  2. Experimenting
  3. Performance Risk Taking
  4. Interpersonal Risk Taking
  5. Collaborating
  6. Information Gathering
  7. Flexibility
  8. Speed
  9. Feedback Seeking
When I started this series, I promised to explain more about each of the nine dimensions, providing a look at what each looks like in situations at work and outside of work.
 
In this Insights, I’m going to address feedback seeking. Burke defines feedback seeking as asking others for feedback on one’s ideas and overall performance.
 
Here’s an example of feedback seeking from David McCullough’s book, The Wright Brothers.

Orville is conducting a series of test flights from Fort Myer, Virginia, which is outside Washington, D.C. The plane crashes and he is badly hurt. Orville is trying to understand the cause of the crash.

"Meanwhile the army’s Aeronautical Board had begun a formal investigation to determine the cause of the crash. 'Orville thinks that the propeller caught in one of the wires connecting the tail to the main part,' Katharine wrote. (Katharine is Katharine Wright Haskell, the sister of Orville and Wilbur.) "That also gave a pull on the wings and upset the machine.

"As would eventually be determined, Orville was correct. One of the blades on the right propeller had cracked; the propeller began to vibrate; the vibration tore loose a stay wire, which wrapped around the blade, and the broken blade had flown off into the air. Because the stay wire had swerved to brace the rear rudders, they began swerving this way and that and the machine went out of control.”

The book then continues:

“Charlie Taylor and Charlie Furnas – ‘the two Charlies’ as they had become known as Fort Myer – came to the hospital to show Orville the piece of the propeller blade than had broken away."

Now back to learning agility and feedback seeking. I’m going to take you through a fictional example of feedback seeking that involves Rose, a hospital nurse. In this first example Rose does her job, unaware that there are things she is doing and not doing that her patients do not like. Her patients are forming impressions of the hospital based on the person with whom they have the most contact. Rose, their attending nurse, could have demonstrated feedback seeking and it could have improved her performance. In my first example, she did nothing in the area of feedback seeking.
 
Rose is a nurse at a small hospital that specializes in knee, hip and shoulder replacements. While Rose is very pleasant to her patients while she is with them, her follow up on requests made by her patients is sporadic. She forgets to bring drinking water when requested or must be reminded several times. Frustrated, her patients ask other hospital staff to provide items Rose should be handling.
 
In our second example, Rose meets with her supervisor after attending a training program where she received feedback on her learning agility based on the Burke LAI.
 
Rose’s lowest score on the test is in the area of Feedback Seeking. She discusses the test results with her supervisor the next day. The supervisor asks, “Is the score you got on Feedback Seeking accurate? If not, why not? If so, what opportunities can you create in your current role where you can seek patient feedback? Try to be specific.” Rose remembers a few comments from a patient about an unfulfilled request. Her supervisor suggests that this may be an opportunity where Rose could become more effective. The supervisor asks what she might do. Rose says, “I could ask each of my patients in the middle of my shift what I was doing well and what I could do better.” I could then try to address the items the patient mentioned over the rest of the shift.
 
This is an example of feedback seeking and how Rose can use it to grow in her work as a hospital attending nurse.
 
EASI•Consult® works with Fortune 500 companies, government agencies, and mid-sized corporations to provide customized Talent Management solutions. EASI•Consult’s specialties include leadership assessment, online pre-employment testing, survey research, competency modeling, leadership development, executive coaching, 360-degree feedback, online structured interviews, and EEO hiring compliance. The company is a leader in the field of providing accurate information about people through professional assessment. To learn more about EASI•Consult, visit www.easiconsult.com, email [email protected] or call 800.922.EASI.

Other Posts from Dave Hoff

Block ad easi 121411839
Ico insights

INSIGHTS

SPONSORS' CONTENT
Rob20beale2 311791810

The Key to Project Success

Rob Beale - W.M. Jordan Company
Russell 102218124439

When is a Trademark License a Franchise Agreement?

Russell Nugent - The Humphries Law Firm
Img 1576c1

How to Deal with Recent Market Volatility

Eddie Nowell - South Atlantic Capital Management Group

Trending News

Chef And Managing Partner Dean Neff Leaving PinPoint Restaurant

Jessica Maurer - Feb 20, 2019

Property Owner Gets $20M Loan For Surf City Housing Development

Johanna Cano - Feb 22, 2019

Business Owners, Elected Official Among TEDxAirlie Speaker Lineup

Johanna Cano - Feb 20, 2019

Longtime Local Law Firm Moving Main Operations To Eastwood Road

Cece Nunn - Feb 22, 2019

South Beach Grill Reopening Following Storm Repairs

Jessica Maurer - Feb 20, 2019

In The Current Issue

Navy Week To Coincide With Azalea Festival

The U.S. Navy is coming to the Port City this spring, coinciding with the N.C. Azalea Festival. Wilmington is among the 14 selected sites –...


Food Hall Trend Coming To ILM

Food halls have been popping up throughout the United States, often in downtown cores. Some estimates predict that there could be more than...


Changing Tides

While some might expect the growth spurt in the town of Carolina Beach to cause major growing pains, town officials say the challenges posed...

Book On Business

The 2019 WilmingtonBiz: Book on Business is an annual publication showcasing the Wilmington region as a center of business.

Order Your Copy Today!


Galleries

Videos

Health Care Heroes 2018
2018 WilmingtonBiz Expo - Keynote Lunch with Eric Dinenberg, Rouse Properties