Follow Joey Linkedin Twitter Facebook
Email Joey Email
Technology
Apr 15, 2015

Take Control Of Your Phone System

Sponsored Content provided by Joey Stone - General Manager and Vice President , Teleco

Your business needs the greatest amount of control possible, and you need that control well into the future. Our solution gives you incredible control over your communications system, and we can set its schedule for you up to a year in advance. We can set up the hours that your communications system operates and when your hardware powers down. We also can set your auto-attendants to report weekend, holiday and normal hours to callers, and we can do that for all of your locations in a matter of minutes. Our award-winning solution gives you greater control in other ways as well, including:

  • Barge In, Whisper and Monitor – Our inbound contact-center solution gives managers the ability to Barge In (take over a call from a contact-center agent), Whisper (listen to a call and direct the contact-center agent without the caller hearing), and Monitor (listen to a call without either the contact-center agent or the caller hearing).
  • Advanced Analytics – Our inbound contact-center solution also can provide managers with advanced analytics detailing factors such as average call time and total number of calls for the entire system, or specific locations or agents.
  • Smartphone Application – Our smartphone application makes your workforce more mobile than ever. You and your employees won’t lose contact simply because you’re on the go.
  • Disaster Avoidance and Recovery Protections – Our system includes numerous disaster avoidance and recovery protections such as the ability to access voicemail from email, automatic call forwarding to employee cell phones and alternate locations, and cloud-based auto-attendants that continue to function remotely and route calls. You will never be at the mercy of what you can’t control.
  • Presence Management – You need to know the status of your employees at all times, and our solution can help. Our presence management software will let you know when all system users are free or on the phone, as well as may other details.
 If you want to take control of your communications, click here for a free demo.
 
Joey Stone is currently the General Manager and Vice President of family owned and operated Teleco. Founded in 1983 as a full service telecommunications service provider, Teleco has partnered with Star2Star Communications to offer the latest in communications technology solutions and the latest Voice over IP technology. Joey and his team work with businesses of all sizes to customize systems for specific requirements from simple phone and voicemail systems to wireless networks and remote capabilities. To learn more about Teleco visit http://www.teleco-ilm.com Joey is available for free demonstrations and consultations by calling: (910) 791-7000.

Other Posts from Joey Stone

Teleco insightsad 300x250
Ico insights

INSIGHTS

SPONSORS' CONTENT
Chris 16239425

E32: John Monahan - How I Built a CEO Advisory Group in Wilmington, NC

Chris Capone - Capone & Associates
Katrina 262543331

With Housing Affordability, A Community Thrives

Katrina Knight - Good Shepherd Center
Bovio ernie ceo 240207 head 712412398

One to Grow On – A Look at My First Year at the Coast

Ernie Bovio - New Hanover Regional Medical Center Novant Health

Trending News

City To Consider New Leases For Fintech Firm, Senator's Office

Emma Dill - Jul 15, 2025

Leland-based Firm's Product Earns Innovation Award

Staff Reports - Jul 15, 2025

Tree Alliance Announces New Board Members

Staff Reports - Jul 15, 2025

Ullucci Named Founding Director Of Physical Therapy Doctoral Program

Staff Reports - Jul 15, 2025

TD Bank Promotes Johnson To Retail Market President Of Mid-South Metro

Staff Reports - Jul 15, 2025

In The Current Issue

Delaney Radiology Installs New MRI Suite In Wilmington

Delaney Radiology began construction on a new fixed MRI suite to house a wide-bore 3T unit in 2024....


Small Business Spotlight: Business Offers Layers Of Local Hospitality

Jordan Giovannucci opened Canary Yellow, a business with boutique hotel, retail and coffee components, this year....


Research Project Gets $1M Infusion

The funding will launch joint Novant Health and UNC School of Medicine studies focusing on evaluating tools that expand access to prenatal s...

Book On Business

The 2024 WilmingtonBiz: Book on Business is an annual publication showcasing the Wilmington region as a center of business.

Order Your Copy Today!


Galleries

Videos

2024 Power Breakfast: The Next Season