One’s ability to bounce back from adversity and move forward is a key strength and one that can be developed over time. The Forté Resiliency Zone is one of the key measures Forté has developed over the last 38 years.

You can recall those times, let’s say mid-afternoon, when you were ready to call it a day, and those times you remained highly motivated and focused to achieve your goals well into the evening. What was different about those times? The Forté Resiliency Process answers that question.

The Forté Communication Style Report measures an individual’s communication style - as well as how he or she is currently adapting and being perceived - and offers a strategy on how to close any gaps of potential misunderstanding in real time.

A key result of effective and productive communication is achieving and/or maintaining higher levels of resiliency. In the Journal of Advanced Nursing, resiliency is defined as “the ability of an individual to adjust to adversity, maintain equilibrium, retain some sense of control over their environment and continue to move in a positive manner. It is therefore an active process. Social support is identified as a significant component in resilience, and the maintenance of relationships is a component of social support. The network becomes a professional support system. Professional networks should include relationships that are nurturing in nature.

Understanding one’s own emotional needs and reactions gives insight into how to cope with stress and adversity and can help spot ideas for different ways of moving forward. Reflection is a way of developing insights and understanding into experiences and of developing knowledge that can be used in subsequent situations.”

The Forté Adapting Updates provide evidence-based measures of resiliency individuals and organizations utilize to understand and maximize long-term performance.

Resiliency is a correlation between an individual’s stamina level and goals index over the most recent 30-day period. Life goes on, and these trends tend to cycle over time. Through understanding what was working or not working, individuals and team members are able to evolve best practices to accomplish goals.

The communication report contains a detailed Forté report of each person, outlining his or her main strengths, motivators, goals, stamina and logic indices.

Forté has studied individuals and teams that have demonstrated a consistent ability to bounce back from adversity. With Forté, you can help your teams and individuals utilize the adapting and coaching strategies that support and drive resiliency. Forté measures individual progress as often as every 30 days, with the target to maintain the highest levels of the Forté Stamina and the Forté Goals Index. When these measures are being met, the behaviors that drive them are reinforced. If they are not, then typically, reprioritization is in order.

The chart to the right represents the chief operating officer’s leadership team for a major U.S. home healthcare organization. The chart shows the process of building resiliency from October 2014 through June 2016. This was also correlated to their key performance indicators, which demonstrated they were either meeting or exceeding their goals.

It is not unusual to see a slight dip in individual or team resiliency as a new team is coming together or they are moving through a range of new responsibilities. Clearly, this is not an overnight process, yet it creates sustainable results over time.

• Benefits for the individual - The communication style strategy of the Forté Communication Style Report helps close any gaps of potential miscommunication. As those gaps are closed, expectations and accomplishment occur sooner, rather than later. With accomplishment, resiliency strengthens. The communication style strategies are forward-looking and over time can become permanent strategies as consistencies in accomplishment occur.
• Benefits for the leader: The Forté Resiliency Process produces a master report for leadership that shares the behaviors, collectively, of resilient top performers and a master report reflecting individuals and teams where the Resiliency Index is dropping. This real-time reporting serves as a very valuable coaching tool that facilitates meaningful collaboration between leaders and teams they lead.

Business Benefits - Organizations are now expected to not only do more with less but also do it faster and better than ever before. Utilizing the Forté Resiliency measures will help the individual, the team and the organization achieve goals with significantly less wear and tear. The measures also keep leadership ahead of the curve by reinforcing successful behaviors that drive higher levels of motivation across the board.

To lead people, you must know who they are. With the Forté Resiliency process, you learn that, as well as the drivers behind exceptional performance, and can achieve sustainable growth and success over the long-term.

C.D. “Hoop” Morgan, III is the founder and chairman of The Forté Institute, LLC, a global behavioral sciences firm best known for developing and providing innovative people, process and interpersonal performance improvement solutions. Forté provides online communication style reports to more than 6,000 corporate clients throughout the globe. To learn more about the company, go to www.theforteinstitute.com or call (910) 452-5152.