Follow Susan Linkedin Twitter Facebook
Email Susan Email
Financial
Apr 15, 2015

Where, Oh Where Has My Customer Service Gone?

Sponsored Content provided by Susan Willett - Director of Trust Services, Old North State Trust, LLC

Is this a question on your mind these days? In this day of drive-by service and downloadable access for every need, the idea of old fashioned customer service is becoming a thing of the past. In fact, a recent survey by 24/7 Wall St., in collaboration with research group Zogby Analytics, lists the 10 companies in the country that are now known for poor customer service. To be fair, they also publish a list of the top 10 companies highly rated for service and some of these companies, such as Chick-fi-A, are in industries that are not normally known for service.
 
The “Hall of Shame” list is comprised (not surprisingly) of telecom/cable companies and banks. I say not surprisingly because anyone who has ever had to call one of these providers, at one time or another, has usually had a not-so pleasant experience. Why is that? One theory, at least for the utility-type companies, is a lack of competition. If clients don’t have a choice of providers, the service doesn’t have to be superior. Some of the companies, such as several of the banks on the list, have received terrible customer service ratings, yet continue to post huge profit margins quarter after quarter. For most of these companies, this isn’t their first year on the list.
 
So why do we, as the buying public, continue to allow this phenomenon to continue? Do we believe that our accounts are less valuable than others? Do we believe that we deserve less attention than others? Do we believe that there are no better alternatives? Do we just not feel like dealing with the stress of making changes and talking to automated machines?
 
I think it’s time to demand more. It’s time to seek out those companies that believe in making customer service more than just a motto. Companies like Old North State Trust, where we make it a priority every day to show that “our passion for service IS our highest mission.” Come in today and let us demonstrate our customer service skills to their fullest potential.
 
Old North State Trust, LLC (ONST) periodically produces publications as a service to clients and friends. The information contained in these publications is intended to provide general information about issues related to trust, investment and estate related topics. Readers should be aware that the facts may vary depending upon individual circumstances. The information contained in these publications is intended solely for informational purposes, is proprietary to ONST and is not guaranteed to be accurate, complete or timely.
 
Susan Willett is the director of trust services and oversees all aspects of trust administration for Old North State Trust, LLC. Old North State Trust, a North Carolina chartered trust company, provides: asset management services; income, estate and trust tax consulting; retirement planning and administration; and trustee and estate services to both individuals and businesses. Old North State Trust professionals have many years of experience and for over a decade have assisted clients in identifying and reaching their financial goals. For more information, visit www.oldnorthstatetrust.com or call 910-399-5470.

Other Posts from Susan Willett

Onst insights blk
Ico insights

INSIGHTS

SPONSORS' CONTENT
Natalieenglish headshot

Chamber Members Must Use Their Voice During Elections by Voting for Pro-business, Pro-jobs Candidates

Natalie English - Wilmington Chamber of Commerce
Screenshot2022 01 06at338 162234623

Genesis Block Targets Contract Conversion with MED Week Event at The Wilson Center

Girard Newkirk - Genesis Block
Headshotrosaliecalarco 1182131047

Free Wilmington Screening of "Dear Sirs"

Trending News

National Retailer, More Coming To Hanover Center

Cece Nunn - Nov 29, 2022

Cape Fear Commercial Partners With Developers On Leland Project

Cece Nunn - Nov 30, 2022

Developers To Mark Growth Of Soda Pop District Project

Staff Reports - Nov 29, 2022

New Nosh, Including True Blue Street Food Concept, Coming To Cargo District

Miriah Hamrick - Nov 30, 2022

The Vault Opens With Unique Wine Cellar, Coffee To Go

Miriah Hamrick - Nov 30, 2022

In The Current Issue

Local Port Volumes Remain Strong

As consumer spending remains persistent in the face of rising interest rates and pessimistic economic forecasts, a consistent stream of good...


FNB, UB Bancorp's Local Impacts

Despite a scarcity of acquisition targets, the state will continue to see mergers and acquisitions because the North Carolina economy is so...


FILM FOCUS: Moving Needle Of Moving Pictures

"The heart of our company is we create content that inspires and moves the needle forward. We produce branded entertainment documentaries, n...

Book On Business

The 2022 WilmingtonBiz: Book on Business is an annual publication showcasing the Wilmington region as a center of business.

Order Your Copy Today!


Galleries

Videos

Trying to Grow a Business?
2020 Health Care Heroes
2020 WilmingtonBiz 100