Homeowners' Association (HOA) community managers play a vital role in ensuring the smooth functioning and upkeep of residential communities. Often misunderstood, their duties encompass various responsibilities, ranging from administrative tasks to facilitating communication between residents and the board of directors. Let's delve into the intricacies of their job description and dispel some common misunderstandings surrounding their role.
Defining the Role of a Community Manager
A community manager serves as the liaison between the association's board of directors, its residents, and external parties. Their job description is multifaceted, encompassing various responsibilities to maintain the community's integrity and enhance livability. Key duties include:
1. Working Closely with the Board: Community managers collaborate closely with the board of directors to execute decisions and policies that align with the association's goals and objectives. They attend board meetings, provide valuable insights, and implement directives per board policy.
2. Performing Property Inspections: Regular inspections of the association’s common elements are conducted to ensure maintenance per contractual agreements with service providers to maintain property values. Inspections may also be conducted for rule enforcement. Community managers ensure these inspections are done per the contract between the association and management company and coordinate necessary actions to address concerns promptly.
3. Facilitating Day-to-Day Operations: Community managers oversee the association's day-to-day operations, from approving invoices and reviewing financial reports to addressing resident inquiries and managing common area upkeep. They ensure that services are delivered efficiently and effectively.
Dispelling Common Misconceptions
Despite their pivotal role, community managers and management companies often find themselves at the center of several misconceptions. Let's address some of the most prevalent ones:
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