Dull Donna has been employed for two years with Smiley Sam’s Salon. She gets to work on time; she doesn’t steal, and she doesn’t lie. She’s even OK at cutting hair. Despite all this, she is dragging the place down. You see, Dull Donna just doesn’t fit in at Smiley Sam’s. She doesn’t make small talk with her customers. She doesn’t mingle with her co-workers. Heck, she works at Smiley Sam’s, and she doesn’t even smile!
Throughout her tenure at Smiley Sam’s, no one addressed Donna’s demeanor with her. When it came time for her yearly reviews, the “satisfactory” box was checked in every category. After all, how do you tell someone she just doesn’t fit in? Finally, though, after two years, Sam has enough, and he decides to let Donna go. The conversation goes something like this:
Sam: Donna, I’m afraid we are going to have to let you go.
Donna: But why? I show up every day. All my reviews are good. I’ve never broken any rules. I’m good at cutting hair.
Sam (stammering): It’s not you at all. It’s the economy. Times are tough, and we just need to downsize a bit. We’ve decided we need to eliminate your position.
Donna: Are you sure this isn’t about me?
Sam: No, absolutely not. It’s just the circumstances.
Two weeks later, Sam hires Donna’s replacement, who is significantly younger than Donna. Donna finds out about this. Now she knows Sam lied to her. At this point, let’s for a moment consider human nature and its impact on Donna’s reaction. Knowing that Sam lied to her about his reason for letting her go, will Donna jump to the conclusion that:
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