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Health Care

Health Care Heroes: Health Care Executive

By Staff Reports, posted Oct 18, 2019

The Health Care Executive category honors an individual whose job performance is considered exemplary by people within their organizations, peers and community members.

 
 

CLELL HAMM

TITLE: Owner
ORGANIZATION: Hamm Hearing Aid Center
WHAT THE NOMINATOR SAID:
“Clell’s passion for helping those with hearing loss enjoy life to the fullest is hard to put into words. After years of working with him, it is inspiring to see the commitment and joy he brings to helping each individual patient. The sole purpose at Hamm Hearing Aid Center is to help optimize patients’ quality of life by optimizing their hearing and understanding potential. They have a commitment to offering the latest technology and have every tool and resource available.
 
“He was reappointed to serve on the International Hearing Society (IHS) Federal and State Advocacy Board. In addition, Hamm was asked to serve as the IHS Board of Governors Liaison for the committee. The goal of the committee is to assist the IHS in developing and supporting legislative projects to better serve the hearing impaired community throughout the U.S.
 
“Clell was awarded the Lovell Advocacy Award by the IHS for his extraordinary achievements in advocating for the hearing impaired. He is a past president and board member of the North Carolina Association of Hearing Care Professionals and was recognized with the 2013 Award for Outstanding Achievements and Dedication.”
 
- Jessica Kirst
 
 

CAROL NORTHUP

TITLE: Vice President, Patient Care Services and CNO/COO
ORGANIZATION: Dosher Memorial Hospital
WHAT ONE OF THE NOMINATORS SAID:
“Carol has made a difference at Dosher Memorial Hospital, exemplified the mission and vision of the hospital to be the ‘Friendliest, Most Patient-Focused’ hospital in North Carolina by providing direction, ensuring quality set forth by healthcare reform and governing bodies, fostering staff development and encouraging open communication and collaboration between all team members at Dosher Memorial Hospital.
 
“Under Carol’s guidance, Dosher Memorial Hospital has earned many awards and recognition; one such award is the 5 Star Patient Survey rating from the Hospital Consumer Assessment of Healthcare Providers and System. Dosher is one 207 hospitals out of 3,517 in the U.S. to achieve this 5-star rating.
 
“Another award Carol’s leadership team achieved is for having one of the lowest readmission rates for patients with pneumonia and heart failure among the 2,200 rural hospitals in the U.S. in 2017. . . . For the past two Septembers we have had to cope with two hurricanes. Carol was there every step of the way to provide a calm and positive leadership, assist the staff and ensure the safety of everyone who worked before, during and after the event.”
 
- Melinda Williams
 
 

SHELBOURN STEVENS

TITLE: President
ORGANIZATION: Novant Health Brunswick Medical Center
WHAT THE NOMINATOR SAID:
Shelbourn Stevens began his career at Novant Health in 1990 in Winston-Salem as a respiratory therapist.
 
“Serving on the coast since 2006, Shelbourn is a clinician first and a healthcare executive second. Through both storms [Hurricane Florence in 2018 and Dorian this year], Shelbourn stayed at the hospital.
 
“After Hurricane Florence, he worked tirelessly to ensure he knew of any special recovery needs and made sure we supported them with our employee emergency fund.
 
“In 2016, Brunswick Medical Center lost its beloved chief nursing officer to a tragic car accident. We were heartbroken, as was Shelbourn, but he took all the right steps to support his team as we grieved.
 
“While it’s the personal elements that really make Shelbourn stand out, he has many professional accomplishments. Stevens was also instrumental in the building of and move from the 30-year-old Brunswick Community Hospital to its expanded replacement facility in 2011. He has since led the hospital through numerous quality and patient satisfaction improvements, as well as significant patient growth.”
 
- Amy Myers
 


Read more about all of the 2019 Health Care Heroes finalists here.

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