First National Bank has earned yet another banking accolade, its parent FNB Corp. announced last month. For a second consecutive year, First National Bank, which operates three locations in the Wilmington market, has been ranked by Forbes as one of the World’s Best Banks.
The 2022 list, based solely on consumer feedback, includes only 75 banks in the U.S. and 435 worldwide, according to a news release from FNB Corp.
“We are proud of this recognition from Forbes, especially because it speaks to the overall FNB customer experience and the trust that consumers have placed in us to meet their financial needs,” said Vincent Delie Jr., chairman, president and CEO of FNB Corp. and First National Bank, in the release. “Our customers’ best interests are at the center of everything we do, and we continue to use technology to enhance access to the products, services and resources they need to achieve their financial goals.”
In developing its 2022 rankings, Forbes worked with its market research partner, Statista, to conduct surveys of more than 45,000 consumers in 27 countries.
Survey participants rated their banks based on their overall satisfaction and their likelihood to recommend the bank to others. Participants also rated their banks on the criteria of trust, terms and conditions, customer services, digital services and financial advice.
This latest recognition by Forbes accompanies an earlier one in 2022 as one of the publication’s list of America’s Best Banks. FNB also has received 17 Greenwich Excellence and Best Brand awards this year and was recognized as a Top Workplace USA by employee engagement firm Energage for a second consecutive year.
The Pittsburgh-based company has total assets of about $42 billion and maintains more than 340 banking offices throughout Pennsylvania, Ohio, Maryland, West Virginia, North Carolina, South Carolina, Washington, D.C., and Virginia.