Print
Achievers & Accolades

New Hanover County Program Earns State Award

By Staff Reports, posted Sep 13, 2022
During its 115th annual conference, the N.C. Association of County Commissioners (NCACC) presented New Hanover County with an Excellence in Innovation Award, according to a news release.

The award recognized the county’s efforts to streamline the local payment process for the Crisis Intervention Program, which is administered by New Hanover County Health and Human Services’ Social Services Department, the release stated. 

The program provides county residents with energy bill assistance in times of need. Previously, applicants who were approved for assistance would receive a check, which could potentially take several weeks to issue. Now, funds are administered directly to a procurement card within days of approval, helping eliminate lag time and ensure faster payments.  

“We pride ourselves on being the model of good governance with business principles that guide our interactions with the citizens we serve, including being effective and efficient in all that we do, easy to do business with and consistent in how we do it, and responsive and professional in our service,” said New Hanover County Manager Chris Coudriet in the release. “So when our Health and Human Services, Strategy and Finance teams recognized this was a program that could be improved, they developed and implemented a plan that would bring greater efficiencies, speed in service delivery, and ensure an easier process for those being served. This recognition from NCACC is a reflection on the business principles that guide us and the dedication of our team to serve the community.” 

Since the Crisis Intervention Program went digital in February 2022, more than 1,900 procurement card payments have been made, helping New Hanover County residents keep their electricity on during a crisis, the release stated.  

New Hanover's recognition was one of 10 Excellence in Innovation Awards given this year by NCACC to county governments in North Carolina for programs that help improve services to residents. Since 2016, New Hanover County has earned seven Excellence in Innovation Awards.  

The process improvement for the Crisis Intervention Program was also recognized in July by the National Association of Counties with an Achievement Award in the category of Financial Management. 
Ico insights

INSIGHTS

SPONSORS' CONTENT
Headshots march websized 2

10 Steps To Prepare Your Facility For Heavy Storms

David Grandey - Highland Roofing Company
Katiebraskett web

September 2022 Freight Market Update

Katie Braskett - MegaCorp Logistics
Headshot1 2162265156

The Guiding Principles of a Credit Union

Sarah Stone - Excite Credit Union

Trending News

Local Government Commission Does Not Approve Project GraceĀ 

Johanna F. Still - Sep 22, 2022

State Legislature Candidates Share Views With Business Leaders

Cece Nunn - Sep 22, 2022

Application Denied: After LGC Setback, County Will Still Pursue Civic Project

Johanna F. Still - Sep 23, 2022

County Commission Candidates Participate In Power Breakfast Forum

Johanna F. Still - Sep 22, 2022

Work On Wilmington Seeks Nonprofit Projects To Complete

Staff Reports - Sep 23, 2022

In The Current Issue

Races Broaden Visitor Base

Athletic events in Wilmington including marathons and triathlons bring in millions of dollars to the area....


MADE Winners: Manufacturer Category

The Manufacturer Category includes companies that mass-produce goods mass-produced in the Wilmington area....


MADE Winners: Food & Beverage Category

The Food & Beverage Category winners are Acme Smoked Fish of North Carolina, Kind Cultures and N. SEA. Oyster Co....

Book On Business

The 2022 WilmingtonBiz: Book on Business is an annual publication showcasing the Wilmington region as a center of business.

Order Your Copy Today!


Galleries

Videos

Trying to Grow a Business?
2020 Health Care Heroes
2020 WilmingtonBiz 100