Print
More News

Investment In People Helps QCL Grow

By Jenny Callison, posted May 9, 2014
Quality Chemical Laboratories is not its owner’s second career. It’s his third.

Yousry Sayed, after having taught chemistry at University of North Carolina Wilmington and then consulting with chemical and pharma companies, decided to test a hypothesis by starting his own company.

Sayed believed that he could do good science and fill an industry need while, creating jobs for local people.

“This is a very rich area with its industrial base, and it’s a nice place to live in,” he said. “It’s nice to be in a hub for pharmaceutical manufacturing and analytical work. People need medications, regardless of whether the economy is up or down.”

Sayed started his enterprise in 1998 with three employees and no committed clients. Quality Chemical Laboratories (QCL) offered testing and analysis of raw materials and drug compounds for pharmaceutical applications. Today, QCL occupies more than 47,000 square feet of space in five buildings in the Northchase area of New Hanover County and employs 128 people. Its laboratories are certified by the Food and Drug Administration and Drug Enforcement Administration.

Over the past 16 years, QCL has expanded both its services and its customer base. Leading a tour of the company’s newest building, a 22,000-square-foot headquarters and lab facility, facility engineer Brian Dineen said that QCL still conducts raw materials testing but now offers drug product testing and drug stability storage and testing. It also offers testing and synthesis of impurities, process development and comprehensive microbiology services. And there is room for growth on an additional 16 acres QCL owns.

“We want to be a one-stop shop for our clients,” Sayed said.

In QCL’s early years, the owner and his team had to prove the company’s capabilities and develop the facilities to handle potential work.

Sayed said, however, that QCL has never had an issue with getting financing.

“Banks will lend money to people with a good track record and who will repay the loan,” he said.

Dineen described the growth of QCL’s client base as “phenomenal.” QCL now has about 100 clients, ranging from top pharma firms to very small endeavors.

“A lot of this industry is based on relationships that develop from good quality work. We operate by a simple rule: Give the client something more than they expect, and the business will come,” Sayed said.

The biggest challenge for QCL is staffing, Sayed said, because the company is growing so fast. It hires locally whenever possible; a major source of talent for QCL is UNCW graduates with science degrees. Once it hires a person, the company invests heavily in training.
The investment in people has paid dividends, Dineen said, because QCL’s retention rate is high.

“A company’s best assets are their employees,” Sayed said. We’re looking for leaders because there are always other opportunities for us.”
Ico insights

INSIGHTS

SPONSORS' CONTENT
Billhunter300x300 b&w

Old School - The Hidden Value of Handwritten Notes

Bill Hunter - Wilmington Design Company
Burrus rob headshot 300x300

Held for Ransom(ware): You AND Your Company. How NOT to be a Victim

Robert Burrus - Cameron School of Business - UNC-Wilmington
Carolinemontgomery4

Business Budgeting

Caroline Montgomery - Adam Shay CPA, PLLC

Trending News

Wish You Were Here? Local Airbnb Rental Lands On The Most Wish Lists For New Hanover County

Cece Nunn - Jun 18, 2019

N.C. Azalea Festival Announces Board

Christina Haley O'Neal - Jun 18, 2019

Luxury Home Sales Reach Record Height In May

Cece Nunn - Jun 17, 2019

Retail Store Benefiting Human Trafficking Survivors Opens Downtown

Johanna Cano - Jun 18, 2019

Scoopin’ Yummies A Sweet Sensation In Carolina Beach

Jessica Maurer - Jun 18, 2019

In The Current Issue

NHRMC Recognized For Patient Experience

New Hanover Regional Medical Center was recognized for its patient experience through the Healthgrades 2019 Outstanding Patient Experience A...


MADE: Production Capacity

From power cords to nuclear fuel, manufacturing companies across the Cape Fear region are making a wide range of products. Here’s a recap of...


Looking At NC's Film Industry Future

Recent events may or may not mean a clearer future for the film industry in North Carolina. Its grant funding is part of current state budge...

Book On Business

The 2019 WilmingtonBiz: Book on Business is an annual publication showcasing the Wilmington region as a center of business.

Order Your Copy Today!


Galleries

Videos

2019 WilmingtonBiz Expo Keynote Lunch - CEO, nCino, Pierre Naude`
Transporting the Future - Power Breakfast 3.12.2019
Health Care Heroes 2018