Print
Hospitality

Wilmington Hotel Gets $3.5M Makeover

By Cece Nunn, posted Feb 5, 2021
Built in 2000, Hampton Inn Wilmington-Medical Park was recently renovated. (Photo courtesy of Hampton Inn Wilmington-Medical Park)

A midtown Wilmington hotel near New Hanover Regional Medical Center recently underwent a $3.5 million renovation.

Crews gutted, then refurbished, all of the 120 rooms at the Hampton Inn Wilmington-Medical Park, 2320 S. 17th St. They also added a bar, renovated the hallways and bathrooms and expanded the fitness center, said general manager Ericka Hall.

A Hilton brand, the hotel was built in 2000, and it had been about 15 years since its rooms were redone.

“We have always focused on cleanliness here and the freshness of the rooms, and we had gotten to a point where we knew we needed to renovate, make sure our guests have a nice experience when they come,” Hall said.

The project, which took about a year and a half, was also a requirement.

“Our hotel is 20 years old, so a complete PIP [Product Improvement Plan] was needed and required to renew our franchise agreement which had been signed,” wrote Bill Rudisill, one of the owners of the hotel, in an email. “Our Hampton Inn Medical Park is now new and it is our hope and belief that with the ending of the pandemic, our hotel is well-positioned for a fantastic future.”

The project included the hotel’s meeting space, which can be split into two rooms. The space now has new carpet and wallpaper, and bar service is available to users. 

Other changes stem from COVID-19. One of the biggest adjustments Hall and her staff had to make involved the free hot breakfast the hotel serves.

“That was definitely where we had to get the most creative to meet guest expectations,” Hall said, changing from a buffet where guests served themselves to hotel employees serving guests.

At the start of the pandemic, the hotel was allowed to remain open for essential workers, but “it was a historic low for us,” said Hall, who graduated with a hospitality degree from the University of North Carolina Wilmington. 

Hall has worked at the hotel for almost nine years, working her way up from the front desk to general manager.

She said the outlook for the hotel seems brighter than it did at the start of the pandemic in March last year.

Hall said, “Our numbers have started to improve. It’s all over the place, but we’re starting to get our steady business back, and we’re staying pretty competitive to where we were last year.”

Ico insights

INSIGHTS

SPONSORS' CONTENT
Kellyerola headshot lcflc

What Is LifeCare?

Kelly Erola - Lower Cape Fear LifeCare
Dave sweyer 300 x 300

Entering The World Of Rental Property Investments? Here Are Some Key Terms You Need To Know.

Dave Sweyer - Sweyer Property Management
Teachinghorseprofileheadshot 4152125442

The Art Of Discernment

June Gunter - TeachingHorse

Trending News

Chef Serving Up Another New Restaurant To South Front District

Jessica Maurer - Apr 15, 2021

Taking A Closer Look At PPD, Thermo Fisher Deal

Christina Haley O'Neal - Apr 15, 2021

City Council Set To Consider $625K Property Purchase In Downtown's Northern Gateway

Christina Haley O'Neal - Apr 16, 2021

PPD Headquarters: A Big Building With A Bigger Impact

Cece Nunn - Apr 16, 2021

Publisher’s Note: The Mixed Emotions Of PPD's Deal

Rob Kaiser - Apr 16, 2021

In The Current Issue

Info Junkie: Cynthia Walsh

Cynthia Walsh, CEO of the Brunswick County Association of Realtors, shares her top tech and info picks....


Lewis Farms Continues The Berry Business

As many farmers in Southeastern North Carolina turned to tobacco, one local family remained true to its truck-farming roots....


Building Health Care Innovators

The program is aimed at being a “team-based, interactive and handson learning experience,” said Diane Durance, director of the CIE....

Book On Business

The 2021 WilmingtonBiz: Book on Business is an annual publication showcasing the Wilmington region as a center of business.

Order Your Copy Today!


Galleries

Videos

Trying to Grow a Business?
2020 Health Care Heroes
2020 WilmingtonBiz 100